Benefits:

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

We are a dynamic IT Managed Service company focused on teamwork and AMAZING CUSTOMER SERVICE.

We are seeking a Service Coordinator to round out our team and fill a critical client facing support role. We highly value individuals providing great customer service that flourish in team environments, and enjoy building great relationships with our staff and clients. Great communication skills are a must! Excellence with technology, or willingness to learn, is a plus.

Primary Responsibilities:

• Field incoming service requests via phone and ticket management system.
• Triage service requests for urgency/priority.
• Coordinate Engineering team’s daily activities and dispatch resources via predetermined parameters.
• Facilitate communication between engineering team and clients.
• Procurement responsibilities such as purchasing, shipment tracking and receiving.
• Some administrative work as time and schedule allows.

Requirements:

• Detail oriented

• Ability to think on your feet and adapt to changing circumstances

• Must be able to manage multiple tasks simultaneously

• Must be able to track tasks to completion/resolution

• Pleasant, patient, and professional phone demeanor

• Strong communication skills

• Must be able to pass a background check

Preferred Experience:

• Phone and/or dispatch experience helpful
• Experience in ConnectWise a plus, but not required
• IT Experience is preferred
• Call Coordinator experience highly desired

What are you passionate about?