About Us

At First Atlantic Restoration, we help people recover from water, fire, and mold damage with urgency, care, and professionalism. Our team takes pride in being the first on the scene when disaster strikes — and the last to leave when a home or business is safe again.

What You'll Do

Create and manage a schedule to dispatch work crews, vehicles and equipment to appropriate locations according to predetermined timeframes, client requests or immediate needs

Receive emergency and non-emergency calls and prioritize according to urgency and importance

Communicate clearly and proactively with clients throughout the project, including for issue resolution or to handle requests for services or equipment

Relay information to and from work crews, supervisors, co-workers and clients

Input relevant data into job management software

Monitor the routes and status of field units to optimize scheduling

Monitor a dynamic schedule and provide updates to co-workers and customers via phone and texting software to optimize productivity and maintain unbroken chain of communication

Review and approve timecards for all technicians on a daily basis

What You Should Expect

Work as part of a team on water, fire, and mold remediation projects in a fast-paced and often emergency environment

Opportunity to use sound judgement and critical thinking skills under pressure to make decisions

Deep job satisfaction when a customer says: “Thank you for saving my home.”

What We're Looking For

Strong attention to detail and excellent time management

Active listener with excellent oral, written, and interpersonal communication skills

Tech-savvy with solid understanding of Microsoft Office products and ability to learn new software quickly

Proven ability to work and remain calm under stress and to calm others during rapidly changing circumstances

Ability to multitask with different and sometimes conflicting events happening simultaneously

A positive attitude and professional manner with a self-driven and can-do approach to work

Ability to work as a team player and communicate effectively with all FAR team members and departments

Convey a positive image of FAR in accordance with company policies and Core Values

A growth mindset with motivational and leadership skills

Availability for a 7am-5pm schedule; mandatory attendance during any CAT event

What You’ll Get

Competitive hourly pay + overtime + project bonuses

100% Paid Health Insurance Premium

Dental, vision and life insurance plans available

PTO, paid holidays and 401(k)

Gym Wellness Incentive

Cell Phone Allowance

Scholarship and Home Ownership Programs

Family-like team environment and leadership that listens

The pay range for this position is $23-$25 per hour with commissions, on-call bonuses and overtime available.