Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Company Overview

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Office Admin to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the staff Managers with various office duties.

Key Competencies and Requirements:

Phone etiquette

Verbal and written communication skills

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and Resilience

Multi-tasker - be able to perform various clerical duties.

Education & Experience:

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Duties and Responsibilities:

Coordinate and schedule service calls and maintenance for generators

Dispatch field technicians efficiently based on location and availability

Communicate with customers regarding appointment times, service updates, and inquiries

Maintain accurate service records and scheduling logs

Manage incoming service requests via phone and email

Work closely with service managers and technicians to ensure smooth daily operations

Provide exceptional customer service and follow up on completed jobs

Track and manage inventory for parts and maintenance kits

Invoice and collect payments associated with service appointments

Oversee departmental accounts receivable to ensure timely collections

REQUIRED

Mandatory On-Call Availability during Storm Season

Team Collaboration & Cross-Department Support

Benefits:

PTO - Paid Time Off

Life & Voluntary Life Insurance

Positive & Collaborative Work Environment

Short & Long Term Disability

Medical, Dental & Vision

401(k) +(matching after 6 mo's of employment)

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Compensation: $16.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.