Service Coordinator

Do you thrive in fast-paced environments where every day brings something new? Are you someone who stays calm under pressure and enjoys helping people solve problems? Have you built strong customer service skills in a people-focused role and are ready to turn that experience into a long-term, rewarding career with a great team?

If you enjoy multitasking, communicating with different customers and teams, and being the person who helps keep everything running smoothly, this could be an excellent opportunity for you!

A growing mechanical / Construction company in Buffalo, NY is seeking a Service Coordinator to help manage the daily scheduling and coordination of commercial service technicians to serve their customer base. This role is highly customer-facing and plays a key part in ensuring clients receive timely, professional support when they need it most. The position offers a competitive annual salary of $50,000–$55,000, depending on experience.

The ideal candidate is someone who can remain calm, organized, and solutions-focused while communicating clearly with both customers and technicians. We are looking for a candidate with a big interest in the mechanical / construction industry. 

This organization is known for its strong team culture, impactful values, and long-term growth opportunities. They believe in training and developing people from the ground up, empowering employees to take ownership of their work and grow into larger responsibilities over time!

This is an in-person position in Buffalo, NY

Responsibilities

• Coordinate and manage the daily schedules of commercial service technicians
• Communicate with customers by phone and email regarding service requests and technician availability
• Serve as the primary point of contact for customers needing service support
• Prioritize service calls and adjust technician schedules throughout the day
• Maintain accurate records of service activities, scheduling updates, and customer communication
• Assist with data entry, billing coordination, and administrative tracking related to service work
• Identify potential issues or scheduling gaps and help develop solutions proactively
• Communicate clearly with technicians and internal teams to keep projects moving efficiently

Qualifications

• Customer service–facing experience required
• Strong communication skills and the ability to manage challenging conversations professionally
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail and strong problem-solving abilities
• Comfortable working with technology, data entry, and internal systems
• Dependable, proactive, and able to work independently
• Interest in construction, mechanical systems, or hands-on industries is a plus

Compensation & Benefits

• Competitive annual salary ranging from $50,000–$55,000, depending on experience
• 401(k) retirement plan with company match
• Health insurance with company contribution
• Life insurance and supplemental disability coverage
• Paid vacation time and paid holidays
• Long-term career growth within a well-established Western New York company

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position (Construction /HVAC). Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know you and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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