Benefits:

Competitive salary

Free food & snacks

Paid time off

Are you ready to help a growing business excel at the next level? Our Service Delivery Coordinator will collaborate across our team, aligning all details to create the best customer outcomes each day. The best candidate for this role is driven by customer satisfaction and is highly organized and collaborative.

The Service Delivery Coordinator is responsible for managing and responding to incoming customer requests and creating work orders on technician schedules to deliver repair services. They will collaborate with technicians and sales as needed to ensure all details are accurate and updated as needed. They will support the sales process by creating and distributing estimates and visiting customer sites to assess and propose repair services. They will be an expert in our systems to identify the most efficient methods to achieve needed results across all stakeholders. Additionally, the Service Delivery Coordinator will work to ensure we are compliant with customer requirements and will help to manage and run our office efficiently.

Duties and Responsibilities

Scheduling

Respond to and fulfill incoming customer requests

Reach out to customers as needed to gather additional information, to provide instructional information for repairs, and to reschedule as needed

Collaborate with sales, technicians and support center to ensure repair work orders are scoped accurately

Sales Support

Create and distribute estimates based on sales and customer requests

Visit customer sites to walk units when requested

Utilize data and reports to support the sales channel

Administrative

Provide insurance and compliance documents to ensure our records are current with all customers

Update systems to ensure customer data is always current and accurate

Support office and team functions and activities

Required Qualifications

Proven success in exceeding customer expectations

Excellent communication and collaboration skills

Highly organized

Proficient with Microsoft Office Suite

Professional, caring and service-minded

Licensed to operate a passenger car and have a clean driving record

Excitement and energy to support a busy team with compassion and leadership

Preferred Skills

5-10 years administrative and/or office support experience

Benefits

Competitive salary

Paid holidays and time off

Usage of company car or mileage reimbursement when needed

Company-provided mobile phone for job duties

Monthly wellness stipend

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.