This position can be hired anywhere in the Untied States

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, then our relocation division works with that employee to administer his or her benefits within the parameters of that company's policy or policies.

As Graebel Companies, Inc. continues to grow and expand our business operations, we need a Service Delivery Supervisor that possesses relocation experience. This position provides operational support and guidance to ensure that the relocation services team has all of the necessary tools to provide superior customer service to our clients and their transferees. Responsibilities include, but are not limited to, developing and maintaining effective working relationships with corporate client contacts, transferees/assignees, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors; and serves as a leader for the relocation team.

The most successful Relocation Operations Supervisors are energetic and thrive in a fast-paced, varied environment. You really must enjoy working with and helping clients, customers, and service delivery team members weave their way through the multitude of details that relocation entails. Your team members will look to you for guidance, advice, mentoring, and decisive direction. You will be a point of problem escalation and must be able to devise solutions rapidly, but thoroughly, with a customer-centric approach, while maintaining strong profitability for Graebel, and that always comply with our clients’ policies and procedures. Skills and abilities in process improvement will enable you to analyze a problem, identify the means for improvement, and implement those changes for the benefit of the client.

Required Skills

Principal/Essential Duties and Responsibilities:

1. Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
2. Resolves problems and service recoveries. Main point of contact for customer escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
3. Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
4. Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
5. Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as, encourage open and “professionally respectable’ communication among the team with their EEs, the suppliers, Graebel Leadership, and other Graebel business units.
6. Performs other related essential duties as assigned or requested.

Required Experience

Education: High school diploma or equivalent required. Bachelor’s degree Business Administration, Operations Management, Human Resources, Management, or a related field preferred.

Knowledge/Experience: Three (3) to seven (7) years of experience in relocation services industry preferred. Prior supervisory or management experience preferred.

Licenses/Certifications/Specialized Training: Certified Relocation Professional or Global Mobility Specialist preferred, or a solid plan to obtain required. Background in relocation and/or real estate preferred. Must be proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio, and Project)

As a testament to our commitment to diversity, equity, inclusion, and belonging, and in alignment with our commitment to fair and transparent compensation, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $70,000 to $75,000.

At Graebel, where we truly value the exceptional contributions of our dedicated team—yes, that means YOU—we’ve crafted a benefits package with your success in mind. Enjoy a comprehensive benefits package including a 401(k) plan, top notch health insurance (covering medical, dental, and vision), and find support through our Employee Assistance Program. Enjoy well-earned breaks with paid time off that grows with your years of service to the company, paid holidays each year, and volunteer paid time off! Secure your future with life insurance and disability coverage. Join us to elevate your work life experience!

Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet

Principal/Essential Duties and Responsibilities:

1. Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
2. Resolves problems and service recoveries. Main point of contact for customer escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
3. Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
4. Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
5. Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as, encourage open and “professionally respectable’ communication among the team with their EEs, the suppliers, Graebel Leadership, and other Graebel business units.
6. Performs other related essential duties as assigned or requested.