Element Systems is looking for a Service Coordinator to help us build and run our commercial roofing service department.

This is not just an admin job. We need someone who can be the quarterback of the service department — keeping calls, schedules, customers, field techs, reports, follow-ups, and paperwork moving in the right direction.

We are growing quickly, and service is a big part of where we are headed. We already have a solid foundation, good people, and well-thought-out systems in place. What we need now is the right person to help keep the department organized, consistent, and scalable.

We are based in Wheat Ridge, Colorado and do commercial, multi-family, and government roofing work. We are also moving toward more federal, GSA, and Department of Defense-related work, so there is a lot of opportunity here for someone who wants to grow with the company.

We are not a high-volume, churn-and-burn roofing company. Our business is relationship-based. We care about doing good work, communicating well, and taking care of customers long term.

What the job looks like

You will be the main coordination point for service work. That means you will help receive service requests, schedule technicians, communicate with customers, track work orders, organize reports, follow up with the field, and make sure things do not get lost.

A typical day may include:

• Taking incoming service calls and emails
• Scheduling service technicians
• Communicating with customers about timing, access, updates, and next steps
• Keeping service work organized in CenterPoint, Microsoft Planner, CompanyCam, Pipedrive, and related systems
• Following up with field techs for photos, notes, material needs, and completion details
• Helping prepare service reports and repair documentation
• Making sure completed work is documented and ready for billing
• Helping sales stay on top of service opportunities and follow-ups
• Keeping the department moving without everything needing to run through ownership

We are looking for someone who can think ahead, stay organized, and take ownership. If you need every task handed to you one at a time, this probably is not the right seat. If you are the type of person who sees the mess, organizes it, and keeps people moving, this could be a great fit.

What we are looking for

The ideal person has experience in service coordination, dispatch, construction, roofing, property management, field service, or something similar.

You do not need to know everything about roofing on day one. We can train the roofing side. What we cannot train as easily is follow-through, communication, organization, and ownership.

Strong candidates will have:

• Experience coordinating technicians, crews, subcontractors, or service work
• Strong phone and email communication skills
• Good follow-up habits
• Comfort using software systems, email, calendars, spreadsheets, and task-management tools
• Ability to manage several moving pieces at once
• A customer-service mindset
• Enough confidence to keep people accountable without being difficult to work with
• Interest in helping grow and improve a department, not just maintaining the status quo

Experience with CenterPoint, CompanyCam, Microsoft Planner, Pipedrive, or similar platforms is a plus.

Commercial roofing or construction service experience is a big plus.

Bilingual English/Spanish is also a plus, but not required.

Our environment

We are a growing company, but we still have a relaxed, family-style environment. We work hard, joke around, communicate directly, and try not to make things more complicated than they need to be.

That said, relaxed does not mean sloppy. We need people who follow through, communicate, and take responsibility for their part of the business.

This is a good opportunity for someone who wants more than just a desk job. There is room to learn, grow, take on more responsibility, and be part of building something.

Compensation

• $28.00 – $36.00 per hour, depending on experience
• Full-time position
• Higher pay will be considered for someone with direct construction, roofing, dispatch, or service department experience
• Pay will be based on experience, software ability, communication skills, and ability to own the role

Schedule

• Full-time
• Monday through Friday
• Standard business hours, with some flexibility needed depending on service demands

Location

This position is based out of our Wheat Ridge, Colorado office and supports service work throughout the Denver metro area and surrounding markets.

Why this role matters

Service is one of the most important parts of our company. It keeps us connected to customers, creates new opportunities, and helps solve problems before they turn into bigger issues.

We need someone who can help keep that department organized and moving. Not just answer phones. Not just enter data. Actually help run the play.

If that sounds like you, we would like to talk.

Element Systems is an equal opportunity employer.