Job Description

Objectives of this position include maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

• Provide tier 1 support for Dungarvin employees.
• Fulfill information systems service requests.
• Assist users with queries or other administrative activities to meet their needs.
• Create and maintain documentation pertinent to the service desk and help identify the needs of end users.
• Collaborate with system owners to ensure proper support is being provided to Dungarvin end users for those systems.
• Collaborate with the information security team to ensure best security practices are being followed.
• Help identify improvements to standards for processes and systems utilized by the service desk team.
• Help identify ways to capture and utilize feedback from end users.

Qualifications

M _ UST HAVE:_

• 2-year degree in a computer-related field or 2 years of work experience.
• Excellent customer service skills.
• Ability to clearly communicate technical concepts to non-technical users.
• Strong analytical ability and troubleshooting experience.
• Strong interpersonal and communication skills.
• Ability to prioritize conflicting responsibilities and projects to meet deadlines, while handling multiple tasks/projects
• Technical aptitude and capability to learn things quickly.

_ NICE TO HAVE:_.

• Microsoft Certified Desktop Support Technician (MCDST)
• Certified IT Professional (MCITP.)

Additional Information

** SKILLS CRUCIAL TO SUCCESS IN THIS ROLE:**

• Knowledge of industry trends and best practices in areas of planning, implementation, administration, troubleshooting, and documentation of network solutions integration.
• Experience in the use of standard diagnostic tools.
• Knowledge of current network and desktop operating systems and help desk software.
• Able to learn, understand, and apply new technologies.
• Able to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Able to forecast ticket volumes based on known and unknown attributes.

Dungarvin believes that diversity and inclusion make our organization stronger. Together, we're working to create a culture that supports our employees and the people we serve. We are an affirmative action and equal opportunity employer.

Please note: The deadline for all internal job applications is two weeks from the initial posting date.

10/1/2024

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