Qualifications:

Required:

• Associate degree or higher
• 1 plus years of Help Desk Support
• 1 plus years of Microsoft Windows
• 1 plus years of Active Directory
• 1 plus years of Citrix
• 1+ years of experience in ANY of the following:
  • Microsoft Office
  • Microsoft Azure

Overview:

As a Service Desk Analyst I, you will be the first point of contact for hardware and software issues. You will provide essential support to end-users, ensuring their technology needs are met efficiently and effectively. This role requires strong communication skills and the ability to troubleshoot various IT problems while maintaining a positive customer service experience.

Key Responsibilities:

• Respond to all customer contacts (phone, email, voicemail) efficiently.
• Troubleshoot various hardware and software-related issues.
• Ask fact-finding questions to resolve customer issues.
• Provide customer education while assisting with their requests.
• Document requests and issues in a ticketing system.
• Maintain a positive attitude while providing excellent service.

Schedule and Shift Detail:

• Available for off-hours support on a rotating basis (On-Call).