Job Description

Job Description

Job Description

Job Title: Service Desk Analyst

Duration: 12-month contract

Work Location: 5 days a week onsite - Phoenix Arizona

Candidate Requirements Top 3-5 Must-Have Skills:

1-2+ years experience in a Help Desk environment supporting internal and/or external clients.

Experience with the following technologies: Windows Servers, Active Directory, Exchange, System Center, SharePoint.

Basic knowledge of: Storage Area Networks, Databases, Programming Languages, Server Virtualization.

Job Description:

The Service Desk Analyst -- has the primary responsibility for receipt, triage, and resolution of Service Requests and Incidents related to computer systems, hardware, or software to clients over the phone, online, or in person. If they are unable to resolve the Service Request or Incident, then they will use a documented procedure to identify the appropriate escalation protocol for addressing the issue. The Service Desk Specialist must utilize excellent customer service, problem solving, and technical reasoning skills. They also must be able to multitask and organize their work effectively to meet their daily, weekly, and monthly goals.

What you will need:

• High School Diploma or GED required.
• Associate degree in Computer Science, in related IT major preferred.
• Bachelor s Degree in Computer Science, in IT related major preferred.
• 1-2+ years experience in a Help Desk environment supporting internal and/or external clients required.
• Experience with the following technologies: Windows Servers, Active Directory, Exchange, System Center, SharePoint required.
• Basic knowledge of: Storage Area Networks, Databases, Programming Languages, Server Virtualization required.
• Demonstrated capability to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors to meet their daily, weekly, and monthly goals required.
• Excellent written and verbal communication skills required.
• Excellent customer service, problem solving, and technical reasoning skills required.
• Microsoft Certification preferred.
• HDI Certification preferred.
• CompTIA A+ Certification preferred.