IT Service Desk – Contract
Our client is a national leader in the IT consulting space, they are looking for a Service Desk Analyst to help onsite with a client located in Miami near the Port.
Duties will include:
Analyze the user requests and incidents
Providing technical support including for Installation, Deployment, Maintenance, and supporting internal customers by troubleshooting software and hardware issues either face to face, over the phone, or through Chat software.
Track progress of incidents and tasks by utilizing internal or client ticketing software
Minimum Knowledge, Skills, and Abilities Qualifications
In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.
• Familiarity with change management (ITIL)
• Be able to perform RCA
• Computer hardware troubleshooting proficiency level: Intermediate-Advanced
• Software troubleshooting proficiency level: Intermediate-Advanced
• SharePoint experience (O365 preferred)
• Working knowledge of MS O365 Suite
• Demonstrated ability to communicate orally and in writing
• Demonstrate good judgment to support the clients with technical advice and
problem resolution
• Perform other related duties as necessary
• Ability to work with team
• Capability to prioritize workload and meet deadlines
• Detail-oriented
• Customer service oriented
We are looking for an immediate start once a drug test and background check are completed. Ideally you will have solid Level I service desk skills and pride yourself with great customer service.
This process will move quick so apply today!!