Service Desk Personnel Nashville, TN 37243 (MUST be locals to TN) Positions: 2

We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.

Key Requirements:

Ability to handle up to 30 calls per day

Strong customer service and communication skills

Must be able to lift at least 50 lbs

Prior IT Call Center experience preferred

Technical Skills:

Printer Administration & Troubleshooting

Server print queues and local queues

Active Directory Management

Navigate different OUs

User attribute lookup

Password reset and account unlock

iOS Support & Deployment

Setup of iPhones/iPads

iTunes account reset

Network settings reset

Backup and restore

Video Conferencing Tools

Cisco WebEx

Microsoft Teams

Cisco Presence solutions

Network Troubleshooting

Internal vs external connectivity

VPN

LTE

WiFi

Application Support

Account permissions

Compatibility issues

Browser vs installed applications

Remote Support Tools

MSRA

RDP

Microsoft Teams

WebEx

Hardware Deployment

ServiceNow

Ticket management

Ticket assignment