Service Desk Specialist (Junior Position)

L

LeadsMarket

Service Desk Specialist (Junior Position)

Woodland Hills, CA
Full Time
Paid
  • Responsibilities

    About the Project

    LM is a technology company operating a real-time marketplace where buyers and sellers transact leads, calls, and clicks. Our platform powers acquisition for consumer finance verticals. As we scale, we are investing heavily in reliability, automation, and cloud-native infrastructure.

    About the Role

    We are hiring a Junior Service Desk Specialist to support our US-based employees, acting as the main point of contact for internal IT issues during Pacific Time (LA) hours. You will handle access requests, workstation setup, troubleshooting, and service tickets. You'll collaborate closely with the Lead SD Specialist and be part of a growing internal IT team.

    Responsibilities

    • Handle service requests and incidents in Jira Service Management.
    • Provide support for Windows/macOS endpoint setup, VPN, MFA, user access.
    • Manage access provisioning: account creation, deactivation, permissions.
    • Assist with US hardware procurement (ordering, coordination, remote setup).
    • Track issues, document resolutions, and contribute to the knowledge base.
    • Work closely with DevOps and Security teams for escalations and tooling support.
    • Ensure high-quality service and responsive communication to internal users.

    Requirements

    • 2+ years of experience in IT Support / Service Desk roles.
    • Good knowledge of operating systems (Windows/macOS), basic networking, and endpoint security.
    • Familiarity with tools like Jira SM, CrowdStrike, Azure DevOps, or similar.
    • Ability to work independently and solve issues remotely.
    • English proficiency.
    • Must be available to work in the office full-time.

    Nice to Have

    • Experience in a Fintech or regulated environment is a plus.
    • Experience with Microsoft ecosystem services
    • Basic knowledge of SQL
    • Exposure to .NET and Node.js environments
    • Basic scripting skills (e.g., Python, PowerShell, bash)

    What We Offer

    • International experience in a fast-growing company.
    • Education and certification support.
    • Vacation time, holidays, and sick leave, as well as health, dental and optical insurance, and daily in-office lunch allowance.
    • Opportunity to make a lasting impact in U.S. FinTech infrastructure.
    • Russian, minimum B2 level, preferred by not required.