Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

Paid Training

Careers Advancement Opportunities

Competitive Compensation

Year-Round Work

Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians, suppliers, and service customers. Representative duties include:

Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.

Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.

Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.

Coordinating the scheduling of the Parts Runner's time with the Installation Manager.

Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.

Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.

Working with suppliers on issues pertaining to parts performance, reliability, pricing, and availability; while reporting difficult and high profile problems and issues to the Service Manager.

Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:

Proven supervisory experience in a customer service environment preferably in HVACR contracting or building services industry.

Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials at the best possible price.

Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.

Basic knowledge of HVACR technology and Plumbing

Knowledge of HVACR-related terms, training, job-costing, marketing and sales.

Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls, and TT calls from hearing impaired customers.

Skill and ability to sell service jobs and service contracts, in a letter, and on the phone.

Ability to comprehend and implement applicable federal, state, and local government laws, rules, and regulations, as they apply to the HVACR and Plumbing industries.

Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.

Current (state) driver’s license.