Company Overview

We are a small, family-owned business specializing in machinery services, committed to delivering high-quality solutions to our clients. As we enter an exciting growth phase, we plan to expand our service team to 5-6 members over the next few years. We prioritize employee well-being, work-life balance, and fostering a supportive environment where team members can thrive both professionally and personally.

Job Summary

We are seeking a skilled Field Service Engineer to join our team in East Tennessee. This role involves diagnosing and repairing machinery in the field, with a focus on mechanical and electrical systems. The position offers flexibility, minimal travel demands, and opportunities to contribute to our expanding operations while maintaining a strong emphasis on work-life integration.

Key Responsibilities

• Perform mechanical and electrical diagnostics and repairs on machinery, including equipment with ball screws and control systems (e.g., CNC machine tools, grinders, metrology equipment, and routers).
• Conduct field service installations, maintenance, and troubleshooting within the assigned territory.
• Collaborate with clients to schedule and complete jobs efficiently, ensuring minimal disruption.
• Handle administrative tasks remotely as needed, with flexibility in work location.
• Travel to job sites, primarily within a 2.5-hour radius of your home, with most work planned in advance and rare overnight or weekend requirements.

Required Qualifications

• Proven mechanical and electrical diagnostic skills, with experience working on machinery involving precise movements and controls.
• Field service background, ideally with CNC machine tools or similar equipment.
• Ability to travel up to 2.5 hours from home for scheduled jobs.
• Residence in East Tennessee, preferably in or near Knoxville, Chattanooga, Bristol, Morristown, or areas east of a line between Nashville and Knoxville.
• Strong problem-solving abilities and a customer-focused mindset.

Preferred Qualifications

• Direct experience with CNC machine installation and repair (plug-and-play candidates highly desired).
• Background in adjacent industries such as grinding, metrology, or routers, with relevant machinery experience.
• Some familiarity with control systems (deep expertise, like ladder logic programming, not required).
• Candidates from unrelated fields (e.g., general automotive mechanics without machinery-specific experience) will not be considered.

Compensation and Benefits

• Base Salary: $75,000 to $115,000 annually, based on experience and skills. Entry-level candidates from adjacent industries: $70,000–$85,000. Experienced CNC service engineers: $100,000–$115,000. Compensation is flexible for the right candidate and can be discussed on a case-by-case basis.
• Incentives: Bonus opportunities available.
• Work Structure: Salaried position with no overtime; flexible scheduling to minimize weekend work.

Benefits Package:

• 100% company-paid health insurance for the employee; 50/50 split for family coverage.
• Health Savings Account (HSA).
• 401(k) with 4% company match, including Roth option.
• $25,000 company-paid life insurance.
• Vision, disability, and orthodontics coverage (employee-paid).
• Travel Support: Mileage reimbursement for personal vehicle use; company credit card provided for expenses (no company vehicle).
• We build schedules around employees' personal commitments, such as family activities, to support work-life balance and well-being.

Location

This is a field-based role covering East Tennessee, with most jobs within a 2.5-hour drive from your home. Remote work is available for administrative duties, and we offer flexibility in your base location as long as territory requirements are met. Minimal overnight or weekend travel is expected, with advance scheduling for all jobs.