Service Intern

Summary

An opportunity to gain experience in the medical device service industry by learning the servicing processes and procedures of a medical device manufacturing company. Service Interns will learn and gain experience in all Servicing activities via classroom, hands-on, and field experience to meet their Internship requirements.

Direct Report: Director of Service

Works regularly with the Director of Operations, Field Service Manager, Depot Service Managers, Depot Technicians, and Field Service Technicians.

Responsibilities

• Assemble Service Components: Fabricate and prepare various subassemblies to support service operations.
  • Perform Temperature Probe Maintenance
    • Clean and inspect temperature probes.
    • Conduct functional verification of probes for both field and depot service needs.
    • Accurately document all maintenance activities in accordance with quality standards.
  • Support Part Requisition and Shipping
    • Retrieve and organize service parts for Field Service Technicians.
    • Assist in packaging and shipping components to regional service personnel.
  • Cut and organize hose materials for Field Service Technicians
  • Support cleanliness and adherence to safety protocols across the service area throughout the week
  • Serves existing accounts by analyzing work orders, investigating complaints, conducting tests, and resolving problems
  • Establishes service by studying system requirements, gathering components and parts, completing repairs, and performing acceptance tests.
  • Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance.
  • Documents service actions by completing forms, reports, logs, and records.
  • Maintains customer confidence by keeping service information confidential and following HIPAA requirements.
  • Assist with other service-related activities as directed by the Service Managers
  • Other duties and responsibilities as assigned.

**Requirements & Qualifications **

• High School Diploma or G.E.D.
• 1 year of technical school training