Service Manager - Commercial HVAC

Location:Skokie, IL | Full-Time Hybrid: Office/Field Role Compensation: $90,000-$120,000, Depending on Experience

Role Summary

We are hiring a Service Manager to support and scale our Commercial HVAC operations. This is a senior, hands-on leadership role designed for an experienced commercial HVAC professional who can step in when situations get complex - supporting technicians in the field, visiting job sites, resolving issues in real time, and maintaining strong client relationships.

This is not a desk-only role. The ideal candidate is a seasoned commercial technician with leadership presence, strong communication skills, and the ability to lead calmly under pressure.

Who We’re Looking For

A senior commercial HVAC technician ready to move into (or already in) a leadership role

A trusted technical escalation point and “go-to” resource

Someone comfortable handling client communication and live field issues

A mentor who enjoys developing and supporting technicians

A steady leader who can balance technical expertise with people skills

Core Responsibilities

Act as the escalation point for complex service and installation challenges

Visit job sites to support technicians and drive solutions

Coordinate daily field operations, including scheduling, priorities, and job flow

Bridge communication between technicians, clients, vendors, and office staff

Oversee onboarding and documentation of HVAC systems for new accounts

Ensure safety, quality, and efficiency standards are consistently met

Support job costing, documentation, and operational tracking

Required Experience

10+ years of commercial HVAC experience

Strong background with chillers, boilers, and commercial RTUs

Prior leadership, senior technician, or supervisory experience

Excellent troubleshooting, communication, and decision-making skills

Comfortable using technology (mobile apps, photos/videos, documentation tools)

Valid driver’s license and clean driving record

Priority Will Be Given to Candidates Who:

Have served as the “go-to” technician on complex jobs

Are confident stepping into live field situations

Communicate clearly with both technicians and clients

Lead with confidence, accountability, and no ego