Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Location: Vermont / New Hampshire Company: Cocoplum Appliances Type: Full-Time | Administrative | Management
Help Lead the Heart of Our Service Department
At Cocoplum Appliances, we’ve been proudly serving New England homes since 1985 with top-tier appliance sales and service. As our service department continues to grow, we’re hiring a Service Manager to oversee daily operations — ensuring our team runs smoothly, efficiently, and profitably.
This is not a field role. It’s a central administrative leadership position responsible for coordinating with technicians, overseeing service writers, ordering parts, maintaining systems, and optimizing workflows.
What You’ll Be Responsible For
● Operational Oversight
Manage the daily operations of the service department — including job scheduling, service ticket flow, and internal communication.
Ensure all processes run efficiently, from the initial customer call to job completion.
● Technician & Team Coordination
Communicate with field technicians daily to resolve issues, assign jobs, and support productivity.
Coordinate with service writers to ensure accurate dispatching, billing, and documentation.
● Parts & Inventory Management
Oversee parts ordering and returns; track ETAs, backorders, and warranty parts compliance.
Maintain clean, organized part tracking systems for quick retrieval and accountability.
● System & Process Management
Maintain and improve internal software systems (CRM, invoicing, scheduling, etc.)
Create standard operating procedures (SOPs) to eliminate bottlenecks and inefficiencies.
● Customer Escalations & Problem-Solving
Handle escalated customer issues with tact and professionalism.
Track KPIs related to callbacks, completion rates, and first-time fix rate.
What You Bring
● Prior experience in operations, service dispatch, or trade services coordination (appliances, HVAC, plumbing, etc.)
● Strong communication and organizational skills
● Comfort managing multiple moving parts and fast-paced environments
● Ability to lead calmly under pressure and motivate teams
● Proficiency with scheduling, ticketing, or CRM systems (EPASS, Whirlwind, etc.) or willing to learn)
● A systems mindset — you’re not just putting out fires, you’re preventing them.
Compensation & Perks
● Full-time salary: $60,000–$80,000, based on experience ● Performance-based bonus ● Monday–Friday schedule (no weekend hours required) ● Health, dental, and vision insurance ● 401(k) with employer match ● PTO and paid holidays ● Opportunity for long-term leadership growth
About Cocoplum Appliances
We’re a family-run business with deep roots in Vermont and New Hampshire. Over the decades, we’ve grown into one of the region’s most trusted names for appliance sales and service. Our service team is the heart of that promise — and we’re investing in great people to keep it running smoothly.
Ready to Join?
If you're an operational thinker who loves fixing systems, supporting great technicians, and keeping customers happy, we’d love to talk to you.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.