Benefits:

401(k) matching

Competitive salary

Health insurance

Paid time off

This is a full-time, on-site role for a Service Manager working in technical services located in Philadelphia, PA.

The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up.

Responsibilities include supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The role also involves responding to service inquiries, troubleshooting technical issues, and maintaining service records.

The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.

Required Qualifications:

Experience in IT and technology (low voltage) systems

Skills in managing teams and coordinating service technicians

Ability to handle customer service and client relationships

Proficiency in technical troubleshooting and problem-solving

Strong organizational and time management skills

Excellent verbal and written communication skills

Experience in project management is a plus

Experience with ConnectWise preferred

Ability to work after hours and weekends expected when needed