Service Manager
Pay Range: $75,000 – $100,000 per year (based on experience)
Schedule: Full-time, Monday–Friday, 7:00 a.m. – 5:00 p.m.
Locations: Lafayette, LA and Houma, LA
Work Setting: In-person
About the Role
Next Level Solutions is looking for an experienced Service Manager on behalf of one of our amazing clients with openings in both Lafayette and Houma, Louisiana. This is a full-time, in-person opportunity for a motivated leader who takes pride in maintaining efficient operations, exceptional customer service, and a strong, team-oriented culture within the service department.
The Service Manager will oversee daily operations, lead and develop team members, monitor departmental performance, and ensure compliance with all safety and manufacturer guidelines. The ideal candidate is hands-on, proactive, and skilled in building positive relationships with customers and employees alike.
Key Responsibilities
- Manage daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction.
- Partner with service advisors and warranty managers to maintain communication and resolve issues promptly.
- Hire, train, and motivate team members; conduct annual performance reviews.
- Forecast and monitor department goals and key performance metrics.
- Maintain accurate reporting systems and communicate results to upper management.
- Conduct quality checks, road tests, and ensure all work meets high service standards.
- Maintain compliance with all federal, state, and local safety and environmental regulations.
- Administer warranty claims and ensure proper documentation and processing.
- Coordinate with sales, parts, and body shop departments to improve overall profitability.
- Monitor technician productivity, shop cleanliness, and tool/equipment maintenance.
- Establish and maintain strong relationships with customers to drive repeat and referral business.
- Foster teamwork and professionalism within the department and across all business areas.
Qualifications
- High school diploma or equivalent required; advanced education or manufacturer certifications preferred.
- 5+ years of experience in service management, preferably in a heavy-duty or medium-duty truck or automotive environment.
- Strong leadership, communication, and organizational skills.
- Proficiency with computer systems and basic math functions.
- Valid Louisiana driver’s license required.
- CDL and/or MX certification preferred (company will pay for certification).
Physical Requirements
- Frequent walking, standing, and movement throughout the service shop.
- Ability to climb ladders, kneel, crouch, and lift as needed.
- Exposure to noise, vibration, exhaust fumes, and typical shop materials.
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off
- Professional development assistance
- Certification reimbursement program
If you’re an experienced leader who thrives in a fast-paced environment and enjoys coaching teams to deliver exceptional results, we’d love to hear from you.