Benefits:

Competitive salary

Free uniforms

Paid time off

Training & development

Integrity Facility Solutions

Full-Time | In Person | Evansville / Newburgh, IN Area

Benefits

Paid Time Off

Position Summary

Integrity Facility Solutions is seeking a Service Manager to lead and own day-to-day service operations, personnel accountability, and client satisfaction across assigned janitorial accounts.

This role serves as the primary operational leader for field teams and service execution, ensuring services are delivered consistently, efficiently, and in alignment with company standards and client expectations. The Service Manager is responsible for service quality, staffing continuity, leadership development, client relationships, labor awareness, and team accountability.

This is not a coordinator role—we are looking for someone who takes ownership, makes sound decisions, leads people well, and solves problems proactively rather than pushing them upward unnecessarily.

The right person will be confident in leading people, comfortable handling difficult conversations, and willing to step into operations directly when needed to protect client commitments and maintain service standards.

We are looking for someone who can keep morale strong with a “let’s get it done” attitude in a company that rewards individual contributions and believes in working hard while still enjoying what we do.

Responsibilities

Service Operations & Delivery

Oversee daily service operations across assigned client accounts

Ensure service quality, staffing coverage, and adherence to contract scopes

Address service issues, quality concerns, and corrective actions proactively

Support account onboarding, transitions, service changes, and operational continuity

Maintain visibility into field execution, staffing risks, and service consistency

Step into field operations when necessary for account startups, staffing shortages, urgent coverage needs, or service recovery situations

Personnel Leadership & Accountability

Lead and develop Night Supervisors, field leadership, and operational staff

Set clear expectations, provide coaching, and conduct performance conversations

Support hiring, onboarding, training, and retention efforts

Address attendance, performance, conduct, and accountability issues consistently

Build a culture of ownership, professionalism, and leadership accountability

Client Relationship Management

Serve as the primary point of contact for client relationships and service communication

Address and resolve client concerns in a timely, professional, and solution-focused manner

Conduct site inspections, walkthroughs, and client meetings as needed

Maintain strong client relationships that support retention, satisfaction, and growth

Scheduling, Labor & Cost Management

Oversee staffing levels, scheduling practices, and service coverage planning

Monitor labor hours, overtime usage, staffing efficiency, and workforce stability

Support budget awareness and cost control related to service operations

Review payroll inputs, labor reporting, and attendance trends for accuracy

Process Improvement & Operational Leadership

Improve operational systems, processes, and best practices

Help ensure operations remain compliant, efficient, and scalable

Identify recurring issues, operational risks, and improvement opportunities

Support implementation of new systems, tools, and operational standards

Perform quality controls and monitor key operational performance indicators

Skills & Qualifications

Proven experience in management, operations, or a similar leadership role

Strong leadership ability with confidence in holding people accountable

Excellent organizational skills and strong attention to detail

Superior communication skills, both verbal and written

Ability to work constructively with a wide range of personalities

Familiarity with business operations, labor management, and financial awareness

Strong follow-through, initiative, and ability to work with minimal direction

Professional appearance and the ability to maintain a positive, consistent image

Flexibility and the ability to move quickly between projects and priorities

Customer-focused mindset with strong judgment and problem-solving ability

Bilingual (English/Spanish) skills are highly preferred

Ideal Background

We value proven leadership, operational ownership, and accountability more than formal education alone.

Strong candidates may come from:

Janitorial or facilities management

Operations leadership

Warehouse or logistics management

Hospitality leadership

Service-based businesses with staffing and client management responsibilities

A Bachelor’s degree in Business, Management, or a related field is preferred, but not required. Equivalent leadership experience is strongly considered.

Candidates should be comfortable leading people, managing service operations, solving problems independently, and maintaining strong client relationships.

Additional Requirements

Intermediate skill level in Microsoft Word and Excel

Ability to commute to the Evansville / Newburgh, IN area

In-person work required

Why This Role Matters

This position plays a major role in protecting our clients, supporting our employees, and helping our company grow the right way.

We are not looking for someone who simply manages tasks—we are looking for someone who takes ownership of outcomes, leads people with consistency, and helps build stronger operations for the future.

A Message from Our Business Owner

Hi, my name is Justin O'Neal. I'm the founder of Integrity Facility Solutions (IFS). (Yes, this is me writing this, not some marketing person) We are based in Newburgh, IN. If you are looking for a job in a laid-back work environment that is professional, but not stuffy, without the corporate politics you must deal with at other companies, then read on. We're looking for people that are nice, really good at their job, love documentation & processes, and above all else have empathy for our clients and employees. We treat our employees and our clients great, and it requires someone with that same mindset. We also work hard but have fun solving challenges for our clients. This isn't the typical Manager position, we're looking for someone that seeking an opportunity for growth, financially and professionally. Nobody has an "employee number" here. They have a name, a family, a dog, a house, and a real purpose in our organization. If this sounds like a culture that you want to be a part of, great, please apply. If this isn't your cup of tea, no hard feelings. We have amazing people and no political power struggles. We want to keep it that way! :)

Justin O'Neal, CEO Integrity Facility Solutions

Job Type

Full-time

Pay

From $50,000 per year

Benefits

Paid Time Off