Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Service Manager / Japanese Bilingual Required

Location: Torrance, CA Employment Type: Full-time, Exempt Salary: $75,000 – $80,000 (DOE)

About the Role

We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations.

The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.

Key Responsibilities

Technical Leadership

Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting

Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance

Participate in hands-on work when necessary to support operations, training, or issue resolution

Ensure adherence to standardized service procedures and quality standards

Assist in resolving escalated technical issues in collaboration with senior technicians or specialists

Promote continuous improvement in technical skills and service consistency across the team

Service Operations Management

Team Management

Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards

Conduct performance evaluations and provide coaching and development support

Maintain professionalism, discipline, and team morale

Administrative Oversight

Oversee scheduling, timekeeping, and compliance with company policies

Ensure accurate documentation and reporting of service activities

Cross-Functional Collaboration

Coordinate with Sales Operations and other departments to align service with business objectives

Facilitate effective communication across teams

Customer and Service Quality

Handle escalated customer concerns professionally and ensure timely resolution

Maintain high standards of service quality and customer satisfaction

Operational Improvement

Identify opportunities to improve efficiency, workflow, and service delivery

Support implementation of operational strategies and process improvements

Vendor Coordination

Manage vendor relationships and ensure service-related resources meet operational needs

Qualifications

Required

Japanese-English bilingual required to communicate with clients and internal teams

Experience in technical service, maintenance, or equipment-related environments

Working knowledge of machine cleaning, maintenance, or troubleshooting

Ability to guide, coach, and evaluate technical staff

Strong communication and collaboration skills

Ability to manage both technical and administrative responsibilities

Preferred

Japanese, Spanish, and English trilingual skills

Prior supervisory or leadership experience in a technical environment

Bachelor's degree or equivalent experience

Benefits

Health, Dental, and Vision Insurance

Paid Time Off (PTO)

Paid Holidays

Work Schedule

Monday to Friday

8:30 AM – 5:30 PM or 9:00 AM – 6:00 PM

Work Environment

Work is performed in a technical service environment with moderate noise levels

Exposure to service equipment, cleaning tanks, and operational machinery

Involves handling cleaning agents and chemicals in accordance with safety protocols

Requires physical activity including standing, walking, and occasional lifting

May involve working around material handling equipment such as forklifts

Additional Information

This role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.

For this position, please contact Satomi Honda:

(213) 448-7822 satomi.h@huminaresource.com