Responsible for managing all aspects of the Service Department including driving sales volume, profitability, customer satisfaction, staffing and employee development.

Functions:

• · Wait on customers both over the phone and at the counter. Advises customers of repairs needed and estimated costs.
• Schedule and supervise Service staff daily. Oversee all service tickets assigned to technicians. Coordinate all training-related efforts for Service Department staff.
• · Assure that repair orders are paid for in a prompt manner. Works with accounting staff on recovering past due accounts receivable.
• · Conduct annual performance reviews for Service Technicians and Service Writers. Works with Human Resources on any staffing decisions and/or concerns, as needed.
• · Oversee all warranty claim procedures to ensure they are done in a timely, efficient manner, maximizing recovery from the manufacturer.
• · Participate in customer clinics and other programs designed to educate customers and bring them into the dealership.
• · Schedule periodic safety meetings with department staff to ensure everyone is kept up to date. Attends and participates in management meetings as requested.