Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Keith Company engineers and manufactures state-of-the-art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team.
Job Summary: The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.
Skills/Qualifications: • Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting) • Knowledge in Industrial Automation. • Hands on experience in field service functions is a must • Experience with gas burner systems is a plus • Leadership skills. Help to select, train, assign, schedule, and coach service employees. Mentor field engineers, and support sales manager. • Experience with: Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding. • Good communication skills with staff, vendors, and customers.
Operational Duties: • Service operational objectives • Prepare service reports by collecting, analyzing, and summarizing data and trends • Implement quality and customer-service standards • Service budget quota objectives • Manage annual service department • Resolve service issues • Organize appropriate and timely service requests • Contract with service providers • Improve service programs • Analyze service and support failures • Create preventive maintenance (PM) service plans • Test Equipment prior to Shipment. • Run Temperature Uniformity Tests per industry standards (AMS 2750). • Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field. • Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment. • Planning and coordinating of field engineering services. • Travel to customers to build relationships, handle emergency troubleshooting and repairs. Travel may require for less than 20% for customers and vendors onsite visit. • Presenting upgrade opportunities to customers. • Supervise field installations. • Train customers and staff on new technology/equipment. • Performs other duties as assigned.
Education, Experience, and Licensing Requirements: • At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.
Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. Standing, climbing, or kneeling is necessary to evaluate large mechanical structures. • Must be able to lift 30-40 pounds at a time. • Must be able to access and inspect all areas of the facility.
Work Environment and Benefits: This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors.
We offer a challenging, creative, and service-minded working environment. The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability. We welcome our new staff members the opportunity to feel at home with us too. Reports to the CEO.