Benefits:

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Water Treatment Equipment, Inc. (WTE) is looking for a motivated and dedicated leader to join our team as a Service Manager. WTE is a Culligan franchise and Culligan continues to be an industry leader in Commercial and Residential water treatment and filtration systems. WTE has been in business for over 60 years and is a mutigenerational family owned and operated company.

Responsibilities:

· Supervise and support Service Technicians, Plumbers and Drivers

· Oversee service orders and scheduling

· Create and foster a successful work environment that promotes positive morale, productivity and employee development and resolve any staff conflicts or issues

· Assist in recruiting, training and evaluating employees

· Monitor and enforce performance standards through jobsite visits to ensure high quality service delivery

· Foster team culture of excellence, growth and collaboration

· Lead monthly safety meetings and ensure workplace safety standards

· Identify revenue opportunities

· Maintain high level of customer services by handling customer inquiries and resolving issues promptly

· Improve customer satisfaction and retention

· Develop strategies for continuous improvement in service delivery and customer satisfaction

· Manage fleet maintenance

· Optimize efficiency by consolidating/automating job duties wherever possible

· Partner cross-functionally with Sales, Operations and Customer Service to align strategy and resolve issues

Qualifications:

· 3-5 years of management or supervisory experience

· Water treatment or plumbing experience preferred

· Skilled communicator who can build trust across teams, customers and leadership

· Exceptional planning and time management skills and the ability to work unsupervised

· Strong leadership and problem-solving skills

· Proficient in Microsoft Office with the ability to learn field service software

· Valid driver’s license

Benefits:

· Compensation: $80,000 - $100,000

· Health insurance

· 401(k) with company contribution

· Paid time off

· Paid holidays

· Company attire

· Employee discounts on Culligan products