Job Description

ABOUT SERVICEMASTER BRANDS

Founded in 1929, ServiceMaster Brands operates a network of 1,940 franchisees through its portfolio of five brands in 50 states and nine countries. ServiceMaster has been a leader in home services businesses for nearly a century and was founded as one of America’s first franchise businesses. ServiceMaster does business under five brands that generate more than $2.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, AmeriSpec, and Furniture Medic.

While each brand maintains a distinct identity, we share a commitment to our mission to MAKE EVERYDAY HEROES MORE HEROIC. From our franchisee experience to career development to our community, our values – WE SERVE, WE CARE, WE DELIVER – guide us.

We see it not only as our duty but our opportunity to serve our franchisees so they can build their business and their legacy, enabling them to serve their customers in their times of need. We care about our people and developing their full potential; about our communities and making them better. We deliver on our commitments to our franchisees and each other.

At ServiceMaster, we strive to create a culture that is fast, nimble and innovative. We are owners and creators working together to build a company that is intent on winning and embraces learning from our mistakes. We want to give our employees a comfortable and safe space to work, creating an experience that: inspires CREATIVITY, invites CELEBRATION and promotes COLLABORATION across teams.

ServiceMaster is investing in talent across a number of functions to enhance our sales, marketing and operations and drive a competitive advantage for our brands. ServiceMaster Brands will be BASED IN ATLANTA, GEORGIA BEGINNING SPRING 2021.

Roark Capital Group acquired ServiceMaster in October of 2020, in a carveout from ServiceMaster Brands Global Holdings, now named Terminix (NYSE: TMX). Roark is an Atlanta‐based private equity firm with $20 billion in assets under management. Roark focuses on investments in consumer and business service companies, specializing in franchised and multi‐location business models in the restaurant, specialty retail, consumer and business services, and health, wellness and beauty sectors. 

Roark prides itself on being a trusted partner for management and business owners. ServiceMaster Brands is Roark’s first foray into the home services business, a space that represents attractive long-term growth and an opportunity to increase focus on consumer needs.

POSITION OVERVIEW Responsible for collections on past due accounts including implementing and monitoring payment plans and placement with collection agencies JOB RESPONSIBILITIES

• Telephone collections on past due accounts receivables including royalty, national ad, products, media fees, respond 365 fees, National Accounts and NSF recovery.
• Implements and monitors payment plans.
• Processes terminated franchisee briefs and places with collection agency. Monitors collection placement, following up for potential payments from collection agency.
• Processes credit card payments from online product ordering website and processes payments in the Payment Scheduler.
• Franchise negotiations to recover open AR (late fees, interest charges).
• Processes bankruptcy filings for franchisees as needed.
• Month-end reporting.

JOB REQUIREMENTS

• Associates degree and 2 years collection experience.
• Strong math skills
• Customer service soft skills
• Detail oriented with accuracy
• Organizational skills
• Team player
• Results driven/self motivated
• Problem solving
• Strong verbal and written communication skills

PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INCUMBENT MUST BE PREPARED TO: • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. • Sitting for long periods of time while using office equipment such as computers, phones and etc.• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. INCUMBENT IS REQUIRED TO HAVE: • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. INCUMBENT WILL BE SUBJECT TO: • Inside working conditions: The change of building environment such as with or without air conditioning and heating. ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.