Job Description

Job Description

Do you enjoy helping people and making a strong first impression? Do you love the balance of customer interaction and behind-the-scenes accuracy? Are you ready to excel in a fast-paced setting where knowledge is power? Do you thrive in environments where a change of focus keeps you energized and engaged?

If you answered yes to any of the questions above and want to join a team where adaptability, quick thinking and variety are part of every day, then we need you as our Service Office and Store Assistant!

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products—including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers.

Watch now to learn about The Pond Guy: https://qrcodes.pro/sIkmTV

Job Description

Our Service Office & Store Assistant is a direct contributor to increasing our local customer experiences by helping them enjoy their ponds and water features to the fullest. We are looking for a Service Office & Store Assistant that is passionate about producing high-quality output. There is a family dynamic at TPG, Inc. that extends to the customer as we strive to give them the highest quality service possible. Expect thorough training to become an expert in our Local Service procedures.

Responsibilities

Here are some examples of the actual work your day would include.

• Assist customers with technical product questions, sales, and order-taking via face-to-face, phone and email interactions while building long-term relationships
• Ask relevant questions to provide the best solution and maintenance plan for customers to follow based on their individual pond needs
• Complete general office duties including data entry, processing mail and data analysis projects
• Assist with monitoring the workflow of sales orders and invoices to promptly resolve any issues that arise
• Manage customer information in our Customer Relationship Management (CRM) by tracking sales activities, managing follow-up tasks and ensuring all interactions are logged in the system
• Act as primary agent on phones
• Create and input new contracts for all customers
• Schedule consultations promptly, route consult days and prepare consult folders
• Create, implement and maintain workflow processes within our CRM
• Support in completion of EGLE permit applications and process after permit is issued
• Support daily store operations including opening/closing duties and daily inventory replenishment including plant and fish orders for store stock
• Improve service office and store efficiency and procedures
• Use metric goals to improve job performance
• Participate in ongoing sales training, product-knowledge training, and product demos to support customers and improve sales techniques
• Cross train in all service office positions

Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a full understanding of TPG, Inc.’s proactive approach to pond management.

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 2-3 years of face-to-face sales or customer service experience
• Basic mathematical calculations, conversions & ratios
• Ability to effectively communicate with customers while documenting relevant information regarding their interaction
• Proficient computer knowledge in Word and Excel and the ability to multitask within multiple software systems
• Excellent written and verbal communication skills
• Hands-on mind set with ability to work in an office environment
• Technical background is a plus

Because this position provides a variety of tasks, the physical requirements are required for both an in-office and in-the-field environment. This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for typing for long periods of time. This position also requires the ability to swim, manual dexterity for working with small components, ability to complete repetitive motions for long periods of time, bending, continual lifting, lowering and carrying packages that typically weigh 25 - 50 lbs. and managing packages up to 150 lbs as well as standing/stooping for long periods of time.

We need a Service Office & Store Assistant that has a positive, upbeat attitude and the words “can’t” and “impossible” are not a part of your vocabulary. You will be given the opportunity to succeed with training and established procedures. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

You must be available to work between the hours of 8:30am and 5pm Monday- Friday. This is a full-time position with year-round responsibilities.

Compensation

This is a full-time hourly position starting at $21-$23 per hour. Benefits include:

• Blue Cross Blue Shield Healthcare
• Dental Insurance
• Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401k with employer 4% match and revenue sharing
• Referral program with opportunities to earn up to $1,500 per referral
• Additional Training Programs: Career Development and Department Shadows

Company Overview

TPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.

TPG, Inc. is not just a team, we’re a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job it’s a career move. We will give you the support you need to grow with us.

Company Divisions

TPG, Inc. encompasses a family of businesses to support customers in all pond aspects.

Airmax, Inc. – business-to-business and manufacturing. airmaxeco.com

The Pond Guy, Inc. – direct-to-consumer. thepondguy.com

The Pond Guy, Inc. – local services division. weknowponds.com

How To Apply For Position

Step 1: Submit Resume.

Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.

Step 3: If selected for further review, you will be contacted for an interview.

The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.