Benefits:
Opportunity for advancement
Training & development
Service Operations Associate– Mr. Appliance of Yukon
Location: Piedmont, Oklahoma
Employment Type: Full-Time
Compensation: $15–$19/hour (based on experience)
Required: 200-word essay on your approach to customer excellence & Smartware scheduling test (during interview)
About the Role
Mr. Appliance of Yukon is hiring a Service Operations Associate to join our fast-paced team in Piedmont, OK. As the first point of contact for our customers, you’ll play a vital role in creating a positive experience while supporting our team and reducing the owner’s workload. If you are energetic, detail-oriented, and committed to excellent customer care, we’d love to meet you!
Key Responsibilities
Professionally manage 20–30 incoming/outgoing customer calls per day
Accurately create and maintain work orders using our Smartware scheduling system
Return customer calls promptly and resolve complaints effectively
Provide administrative support and cross-train in other office functions
Qualifications
Minimum 2 years of customer-facing experience (phone or in-person)
Strong organizational and data entry skills with attention to detail
Proficiency in PC software; Microsoft Excel experience required
Excellent written and verbal communication, including professional email etiquette
Ability to learn quickly, especially Smartware (training provided)
Positive attitude with a team-oriented and self-motivated approach
What We Offer
On-site training and opportunities for advancement
Supportive, respectful, and fun team culture rooted in integrity and customer focus
Career growth within a franchise that’s part of a 350+ location international brand
Ready to Apply?
Submit your 200-word essay on customer excellence and prepare for a Smartware test during your interview. Let’s build something great together at Mr. Appliance of Yukon!
Notice
Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.