Service Operations Coordinator

Location: Gloucester, MA (On-Site)

Compensation: $25–$35 per hour + Biannual Performance Bonus

Relocation: Available for qualified candidates

Overview

A small industrial services contractor is seeking a highly organized Service Operations Coordinator to support field technicians and manage daily operational workflow. This role requires experience within a contractor or trade-based environment and the ability to manage multiple administrative and logistical responsibilities in a fast-paced setting.

Key Responsibilities

• Coordinate scheduling and logistical support for field technicians
• Order materials and assist with procurement for service-related work
• Receive and track job materials and related documentation
• Maintain service paperwork including time sheets, reports, purchase orders, and job records
• Support compliance documentation such as insurance certificates, vehicle records, and certifications
• Utilize QuickBooks Online or similar job-tracking systems to monitor service activity
• Prepare basic service-related documentation and internal reports
• Communicate with customers to ensure smooth coordination and positive service experience

Ideal Background

• Experience working within a mechanical, industrial, HVAC, plumbing, or trade contractor environment
• Familiarity with service coordination or project administrative support
• Exposure to QuickBooks Online or similar accounting/job-cost tracking systems
• Strong organizational and multitasking skills
• Professional communication skills with a customer-focused mindset
• Ability to operate effectively within a small team environment