Benefits:
Paid time off
401(k) matching
Competitive salary
Donation matching
About the Role:
Restaurant Service Solutions (RSS) is seeking a highly organized and proactive Service Operations Coordinator to support daily operations across dispatch, customer communication, parts procurement, and administrative reporting.
This role is critical to keeping service workflows moving efficiently between customers, technicians, and vendors. The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced service environment
Responsibilities:
Monitor and manage incoming service emails and requests (ServiceChannel, ResQ, Repairs86, etc.)
Answer incoming calls and log new service requests accurately
Dispatch and support technicians with job details, updates, and follow-ups
Maintain clear and professional communication with customers and facilities managers
Assist technicians in building and submitting service proposals
Ensure scope, pricing, and notes are properly documented in systems
Follow up on approvals and update job statuses accordingly
Order parts required for ongoing service jobs (including specialty parts)
Track shipments and ensure timely delivery
Receive and verify incoming parts
Coordinate with technicians to ensure correct parts are ordered
Maintain organization of commonly stocked items
Track and maintain technician attendance records
Assist in scheduling and maintaining on-call rotations
Prepare and update operational reports as needed
Support internal documentation and data accuracy
Order office supplies and maintain inventory
Support general office organization and workflow
Assist leadership with operational tasks and process improvements
Requirements:
Experience in service-based industries (HVAC, plumbing, electrical, facilities, or similar) strongly preferred
Familiarity with platforms like ServiceChannel, ResQ, or similar CMMS systems is a plus
Strong organizational and multitasking skills
High attention to detail and follow-through
Clear communication skills (written and verbal)
Ability to work under pressure and prioritize effectively
Excellent customer service skills
About Us:
Restaurant Service Solutions Inc is a trusted provider of commercial restaurant equipment service and repair, proudly serving the West Valley City, UT area and beyond. Our customers rely on us for fast, dependable service that keeps their kitchens running at full speed. Our team is passionate about what they do, and we foster a supportive, team-first culture where employees are valued and empowered to grow.