Benefits:

Competitive salary

Health insurance

Training & development

Location: Atlanta, GA Position Type: Full-Time Reports To: CEO

About the Role

GGES is growing its service division and is seeking a disciplined Service Operations Manager to oversee service technicians, service delivery, customer satisfaction, and SLA compliance.

Key Responsibilities

Service Delivery Leadership

Oversee scheduling, dispatch, service routing, and real-time field support.

Ensure 100% SLA compliance on all service calls.

Eliminate repeat truck rolls and enforce documentation standards.

Customer Experience

Maintain consistent customer satisfaction scores across all service interactions.

Handle escalations, follow-up calls, and resolution within 48 hours.

Team Management

Lead service technicians with consistent expectations and accountability.

Coordinate with Service Finance for billing accuracy.

Support permitting needs for service jobs.

Operational Systems

Ensure FieldEdge updates are complete and accurate.

Report weekly SLA metrics, tech performance, revenue, and profitability to the CEO.

Qualifications

3–5 years experience in service management (electrical or HVAC preferred)

Strong leadership skills and customer-first mindset

Experience with scheduling, routing, and SLA metrics

Familiarity with FieldEdge or similar systems