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D/L Gutter

Avacend, Inc.

D/L Gutter

Cartersville, GA
Paid
  • Responsibilities

    Description

    RESPONSIBILITIES

    • Adhere to the priorities, objectives, and guidance of Team Leader and IT management
    • Participate in IT Projects to design and develop learning materials
    • Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
    • Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
    • Proactively and effectively communicate with Team Leader and IT management
    • Creating engaging learning activities and compelling course content
    • Working with subject matter experts and identifying target audience’s training needs
    • Developing training content to meet instructional goals/objectives
    • Create practical examples that students can apply within their use of IT application/system in their work environment
    • Applying tested instructional design theories, practice and methods
    • Measure/test user knowledge retention and transfer
    • Apply tested instructional design theories, practice and methods
    • Create supporting material/media (audio, video, simulations, role plays, games etc.)
    • Collect and maintain training data to support department key performance indicators
    • Conduct training courses, customer webinars, on-site customer training, and user group sessions
    • Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
    • Remain knowledgeable about IT applications and business strategies as related to training materials and courses
    • Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
    • Provide user training support with IT product launches and go-lives
    • Travel to business locations (within State of Georgia) to conduct training
    • Ability to maintain professionalism and order within the classroom to complete course objectives
    • Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities

     REQUIRED QUALIFICATIONS

    • Visual design skills and ability to storyboard
    • Ability to write effective copy, instructional text, audio scripts/video scripts
    • Ability to develop and instruct in the development of web based training
    • Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field
    • 6+ years advanced skills with Microsoft Office
    • 4+ years of experience with web based course delivery tools such as Captivate, Camtasia, and Lectora
    • 4+ years of experience in the field of IT technical training and train-the-trainer training
    • 4+ years of experience in developing role based end user training materials for IT applications/systems
    • 1+ years of experience maintaining courses within Learning Management System
    • Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
    • Experience in course design and development
    • Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
    • Ability and flexibility to travel frequently within State of Georgia
    • Strong commitment to providing superior customer service
    • Excellent verbal and written communication skills
    • Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
    • Hands-on, can-do attitude

     PREFERRED QUALIFICATIONS

    • Oracle Learning Management System work experience
    • Experience with developing content for workforce teaching and instruction
    • Strong technical background in computers, application development, transportation, or government
    • Familiarity with ITIL or REMEDY

    Required Skills Required Experience

  • Qualifications
    • Ability to work in a fast paced environment that requires standing for up to 8 hours per day.
    • 100% Reliable, with timely attendance each and every day.
    • Must be mechanically inclined.
    • Work as part of a team or individually without close supervision.
    • Forklift certified or two years recent experience operating forklift.
    • Organized and have an eye for detail/quality control.