Description
RESPONSIBILITIES
- Adhere to the priorities, objectives, and guidance of Team Leader and IT management
- Participate in IT Projects to design and develop learning materials
- Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
- Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
- Proactively and effectively communicate with Team Leader and IT management
- Creating engaging learning activities and compelling course content
- Working with subject matter experts and identifying target audience’s training needs
- Developing training content to meet instructional goals/objectives
- Create practical examples that students can apply within their use of IT application/system in their work environment
- Applying tested instructional design theories, practice and methods
- Measure/test user knowledge retention and transfer
- Apply tested instructional design theories, practice and methods
- Create supporting material/media (audio, video, simulations, role plays, games etc.)
- Collect and maintain training data to support department key performance indicators
- Conduct training courses, customer webinars, on-site customer training, and user group sessions
- Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
- Remain knowledgeable about IT applications and business strategies as related to training materials and courses
- Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
- Provide user training support with IT product launches and go-lives
- Travel to business locations (within State of Georgia) to conduct training
- Ability to maintain professionalism and order within the classroom to complete course objectives
- Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
REQUIRED QUALIFICATIONS
- Visual design skills and ability to storyboard
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Ability to develop and instruct in the development of web based training
- Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field
- 6+ years advanced skills with Microsoft Office
- 4+ years of experience with web based course delivery tools such as Captivate, Camtasia, and Lectora
- 4+ years of experience in the field of IT technical training and train-the-trainer training
- 4+ years of experience in developing role based end user training materials for IT applications/systems
- 1+ years of experience maintaining courses within Learning Management System
- Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
- Experience in course design and development
- Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
- Ability and flexibility to travel frequently within State of Georgia
- Strong commitment to providing superior customer service
- Excellent verbal and written communication skills
- Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
- Hands-on, can-do attitude
PREFERRED QUALIFICATIONS
- Oracle Learning Management System work experience
- Experience with developing content for workforce teaching and instruction
- Strong technical background in computers, application development, transportation, or government
- Familiarity with ITIL or REMEDY
Required Skills
Required Experience