Benefits:

Company provided vehicle with paid fuel that you may take home

Bonus opportunities

Company parties

Opportunity for advancement

Training & development

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Dental insurance

Health insurance

Paid time off

Vision insurance

a fast-growing emergency plumbing company committed to providing outstanding service to both commercial and residential properties. With a reputation for rapid response and high-quality workmanship, we pride ourselves on building a team of professionals who care deeply about their craft, their customers, and their teammates.

We’re looking for a motivated Senior Service Manager specializing in emergency plumbing and drain services. Must have at least ten years of technical plumbing experience. We provide opportunities for growth, training, and competitive compensation tailored to your experience and performance.

The ideal candidate will have experience as a plumber, installer, drain cleaning, spot repair and if you can operate machinery a bonus. We are seeking a team player who is ready for the next step. If your current employer is holding you back, come talk to us. The candidate for this position should possess solid interpersonal skills and the ability to manage multiple crews while also being able to answer phone calls from plumbers to help diagnose and point in the right direction on tough plumbing scenarios. The SSM plays an important role in maintaining our 5-Star Service expectations.

Must be able to work by themselves and be able to troubleshoot in a fast paced service environment.

What We Offer:

Competitive pay based on experience.

Comprehensive training programs for professional development.

A supportive, team-oriented environment that encourages collaboration and innovation.

Access to the latest equipment and technology to help you perform your best work.

Opportunities for advancement in a rapidly growing company.

Fully equipped and well-maintained company vehicles.

What You’ll Do:

Respond quickly and effectively to emergency plumbing and drain service calls, including nights and weekends as part of an on-call rotation.

Provide exceptional customer service by listening to client concerns, diagnosing issues, and offering effective solutions.

Perform high-quality work on a variety of plumbing issues, including repairs, installations, and preventative maintenance.

Maintain communication with dispatch throughout the day to ensure efficient scheduling and service.

Keep your company vehicle clean, organized, and stocked with necessary equipment and tools.

Participate in team meetings and provide feedback to improve processes and customer satisfaction.

Be the team player that everyone enjoys working with – dependable, positive, and professional.

What We’re Looking For:

Experience: 10 or more years of plumbing experience. Compensation will reflect skill and expertise.

Work Ethic: Able to generate a minimum of $35,000 in monthly revenue when given the tools and opportunities.

Customer Focus: Excellent communication and interpersonal skills to build trust and deliver outstanding customer experiences.

Skills & Knowledge: Familiarity with plumbing systems, tools, and techniques, as well as a commitment to learning and growing.

Accountability: Willingness to uphold the highest standards in workmanship, safety, and integrity.

Flexibility: Ability to adapt to a fast-paced environment and work on-call as needed.

Clean driving record.

Ready to Join the Team?

Apply now to start your journey with us! We look forward to learning more about how you can contribute to our mission of delivering the highest quality emergency plumbing services.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.