Benefits/Perks

20-25hr based on experience & licensing. Competitive hourly pay rate plus commission and/or bonuses

Paid training, carrier advancement

Paid Time Off

Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals. The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and matches them with appropriate product and service offerings. Promotes brand awareness through participation in agency and community events.

We are looking for an individual who has 1-2 years of experience in the insurance industry, who does both service & sales, in a high production office.

Responsibilities

Department contacts and resources. Follows up to ensure customer needs are addressed

Responds to customer inquiries regarding coverages, billing, or products by following established agency processes and procedures

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Develops knowledge of the local market dynamics for business development opportunities for all product lines

Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers

Proactively cross-sells and or coordinates with agency team members to provide additional coverage to existing customers

Prospects for new business through leads, telephone calls, networking events, trade shows, and personal contacts

Secures new business through individual effort and established lead methods

Prepares quotations and applications and delivers effective presentations in order to close sales

Qualifications

Demonstrated customer service experience

Effective communication skills

Solid knowledge and understanding of how the insurance agency works.

Ability to work independently to plan, set priorities and organize work

Active involvement in the local community

Demonstrated sales and customer service experience

Excellent oral and written communication skills

Demonstrated analytical skills

Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)

Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers

Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.

Flexible work from home options available.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.