Benefits:

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

Vision insurance

Service Solutions Specialist

Full-Time | Mr. Rooter Plumbing of Virginia Beach

🔧 About the Role

At Mr. Rooter Plumbing of Virginia Beach, we’re more than pipes and drains — we’re in the business of people. As a Service Solutions Specialist, you’ll be the first voice and lasting impression our customers experience. From answering calls to scheduling appointments to recommending the best solutions, your goal is to help homeowners feel confident, cared for, and fully taken care of.

This role is perfect for someone who thrives in a fast-paced, customer-first environment and loves wearing multiple hats — part problem-solver, part scheduler, part product expert.

🧰 Key Responsibilities

📞 Inbound Call Handling: Answer incoming calls with a warm, professional tone; understand the customer’s needs and offer immediate support or guidance

🗓️ Service Scheduling: Book, reschedule, and manage service appointments for both residential and commercial customers, including maintenance plan visits

📣 Inside Sales: Identify upsell opportunities, present service packages, and educate customers on available products such as smart leak detectors, water filtration systems, or maintenance memberships

📤 Outbound Calls: Follow up with customers on estimates, post-service satisfaction, and maintenance reminders

🎯 Marketing Support: Assist with seasonal campaigns, email/SMS follow-ups, review requests, and light social media or CRM support

🧾 Administrative Tasks: Maintain accurate records in CRM, process service agreements, assist with daily office admin operations as needed

💡 You’re a Great Fit If You:

Have 1–3 years of customer service, dispatch, or inside sales experience

Thrive in a fast-moving office with phones ringing and schedules shifting

Are tech-savvy and comfortable using scheduling/CRM platforms (ServiceTitan experience is a plus)

Communicate with warmth, clarity, and professionalism

Love creating solutions and taking ownership of a great customer experience

Are detail-oriented, organized, and can multitask with a smile

🌟 What We Offer

Competitive hourly pay + performance-based bonuses

Health, dental & vision benefits

PTO and paid holidays

Supportive team culture that values growth and personal development

Opportunities to grow into dispatch, inside sales, or office leadership roles

🧭 Our Vision

We believe in doing good work that matters — for our customers, our community, and our people. When you join Mr. Rooter Plumbing of Virginia Beach, you’re not just taking a job — you’re becoming part of a team that values integrity, hustle, and heart.

Ready to help us serve our neighbors and grow our impact? Apply today and let’s build something great — one call at a time.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.