Benefits:

License Reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Signing bonus

Job Summary The Service Specialist provide excellent customer experience, understands customers' needs, and appropriate product and service offerings. This role supports insurance agency by welcoming customers and setting expectations of established agency practices. Also, promotes brand awareness through participation in agency and community events.

Responsibilities

Responds to prospective clients as well as customer inquiries, daily, regarding coverages, billing, claims, or products by following established agency processes

Provides personalized, professional customer service experiences by building trust and being consistent in established agency processes.

Serves as a liaison on behalf of the customer

Schedules appointments with existing or prospective customers for agency co workers

Qualifications

Job contingent based on passed property, casualty and life insurance license ahead of first day of employment.

Ability to work independently to set priorities and organize work

Demonstrated customer service experience

Excellent communication skills

Experience with PC software applications

Flexible work from home options available.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.