Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Service Supervisor

Full-Time | On-Site Monday through Thursday

Position Overview

We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.

Key Responsibilities

Customer Relationship Management

Serve as the primary point of contact for key service accounts.

Conduct regular account reviews, audits, and customer satisfaction visits.

Resolve service issues quickly, professionally, and effectively.

Maintain strong customer relationships built on reliability, communication, and service quality.

Service & Operations Management

Oversee daily service routes, schedules, and driver/technician performance.

Ensure accurate product pickup, delivery, inventory rotation, and order completion.

Monitor route metrics including on-time delivery, product levels, quality standards, safety procedures, and compliance.

Train, coach, and support service personnel in customer service and operational best practices.

Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations and timely order fulfillment.

Conduct route ride-alongs and field inspections to evaluate service quality and operational efficiency.

Team Leadership

Support hiring, onboarding, training, and performance evaluations for service employees.

Lead by example in professionalism, communication, and work ethic.

Provide coaching, corrective action, and ongoing development for service team members.

Foster a positive, team-focused work environment that prioritizes safety, service quality, and accountability.

Qualifications

5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.

Strong communication and interpersonal skills.

Ability to solve problems quickly, safely, and professionally.

Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).

Valid driver’s license with a clean driving record.

Experience with scheduling or route management software preferred.

Key Traits for Success

Self-motivated and dependable.

Excellent relationship builder.

Highly organized with strong attention to detail.

Hands-on leader willing to support the team in the field.

Positive attitude with a customer-first mindset.

Compensation & Benefits

Base salary + performance bonus

Health, dental, vision

Paid time off

Retirement plan options

Company uniforms, etc.