Daily Responsibilities/Job Description: • To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption. • Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary. • Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair. • Support decommissioning of old instruments and related documentation • Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation • Be involved in improvement work linked to the assignment. • Execution of regular inventory activities utilizing asset management tracking tools • Manage the collection and shipment of pipettes for monthly calibration • Prepare lab equipment to be shipped off-site for depot service and process delivery upon return • Perform other tasks as needed • To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory. • Maintain lab documentation and coordinate archiving. • To provide timely communication to lab users on impact of any site service work. • May be required to cross-train and back-up other lab support areas.

Qualifications/years of experience: • High School Diploma or GED or Associates Degree and pharma or chemical industry experience • 0-2 years of experience in a customer service focused role

Must Haves: • Must be able to remain in a stationary position more than 25% of the time. • The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. • Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). • Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. • Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. • Working understanding of GLP/GxP (desirable). • Understanding of 5S principles (desirable). • Experience within the pharmaceutical industry is desirable but not required. • Understanding of chemicals and safe handling (desirable). • A valid US driver’s license.