Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Location: Brattleboro, VT Job Type: Full-Time Industry: Appliance Sales & Service Work Environment: Laid-back, team-oriented, medium-paced

We’re a locally rooted appliance company focused on selling and servicing high-quality household appliances. Our work environment is relaxed but efficient, and our team values clear communication, reliability, and hard work. We’re looking for a Service Tech Manager to help keep our service department organized, responsive, and running smoothly. This role is ideal for someone who understands appliances and parts, can manage a team, and doesn’t mind rolling up their sleeves to solve problems and streamline operations.

Key Responsibilities:

Coordinate and schedule service appointments

Manage and dispatch service technicians for daily routes and calls

Track technician activity, job status, and completion reports

Handle customer complaints or service-related issues with professionalism and follow-through

Oversee invoicing, billing, and collecting service payments

Order and manage inventory of parts and appliances; process part exchanges

Liaise between sales, service, and support teams to ensure smooth communication

Maintain accurate service logs and technician records

Requirements:

Prior experience managing or working with service techs or in appliance repair is highly preferred

Familiarity with appliances and appliance parts is a must

Strong organizational and multitasking abilities

Excellent customer service and communication skills

Basic billing and payment processing knowledge

Comfortable with troubleshooting department issues as they arise

Friendly, reliable, and able to work independently and as a team

Nice to Have:

Experience using scheduling or inventory software

Bilingual (Spanish/English) is a plus

Previous experience in a small-to-medium company environment

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.