Service Technician

Convergence Usa, Inc.

Service Technician

Raleigh, NC
Full Time
Paid
  • Responsibilities

    The Company:

    Convergence is a premier technology integration company that transforms how people experience the spaces where they live and work. We specialize in uniting smart systems—from lighting and shading to security and immersive entertainment—into seamless environments that are intuitive, reliable, and effortless.

    Our team works within residential and commercial projects to design and deliver custom solutions that enhance comfort, elevate experiences, and improve daily efficiency. Every project is built on a philosophy of partnership and excellence, ensuring that technology feels like a natural extension of your lifestyle or workplace.

    At Convergence, we’re more than integrators—we’re problem solvers, innovators, and dedicated partners who make complex systems simple and powerful.

    Job Summary:

    Works with Lead Installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

    Requires excellent communication skills

    Self-motivated, task-driven, and able to apply “best practices” theory

    Strong problem-solving skills

    Ability to create in the field solutions

    Ability to use hand and power tools

    Develop and maintain proficiency in the following areas:

    Key Job Responsibilities:

    Complete complex audio/video installs and setup

    Control system (lighting/shading) and Theater room installation

    Advanced troubleshooting of simple and complex systems

    Advanced networking/data system install and setup

    Strong programming of advanced systems

    Advanced understanding of multi-room systems and setup

    Advanced understanding of security system programming and design

    Tech 2 or better certifications (or obtain within 6 months of hire)

    Completion of Alarm.com Academy (or obtain within 6 months of hire)

    Completion of ProSource University within the first year of employment

    Minimum Job Requirements:

    Strong verbal and written communication skills

    Highly detailed, organized, and multitask driven

    Ability to work on rotating “on-call” service schedule

    Proficient in all Lead level qualifications

    Assist in training and evaluation of up to Lead level technicians

    Excellent skills with desktop and mobile computing

    Clean driving record and background check (required for DCJS certification)

    Minimum of 2 years of field experience

    Apply Here: https://forms.office.com/r/yFy6Lxa05s