Service Technician

C

Cyber Advisors

Service Technician

Fargo, ND
Full Time
Paid
  • Responsibilities

    We are looking to add a ****Service Technician ****to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

    You will work based out of our Fargo office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.

    Examples of Work Performed

    • Balance daily work load, answering and prioritizing calls and tickets
    • Install, support and troubleshoot software and hardware issues remotely
    • Gather technical information for Engineer or on-site escalations
    • Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
    • Perform on-site dispatches at client sites when necessary
    • Maintain client accounts with special attention to security on all data and voice systems
    • Exceed customer expectations of service and know-how on a daily basis
    • Maintain internal knowledgebase and ticketing information on an ongoing basis
    • Perform routine maintenance updates
    • Box up and ship hardware to clients as requested
    • Build PCs
    • Put server hardware together
    • Build virtual windows servers
    • Other duties as assigned

    Minimum Qualifications

    • Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
    • The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.

    Experience

    • Two years related experience with helpdesk/desktop support in a professional environment
    • Call center or client-facing experience

    Preferred Requirements

    • Strong PC Operating System, hardware, and networking fundamentals
    • Active Directory: managing user accounts, security groups, and permissions
    • LAN Fundamentals: file servers, file and folder permissions, print servers
    • ISP Flow/Outage Fundamentals
    • Spam Filtering Fundamentals
    • Data Backup and Restore Fundamentals
    • Security: identifying and resolving malicious software issues
    • Strong interpersonal skills required to effectively communicate with users and vendors
    • Willingness to work as part of a team to deliver quality service to our clients
    • Strong work ethic
    • Time management and task prioritization skills

    Benefits Include

    • Highly competitive pay based on experience
    • Great opportunities for career advancement
    • Cyber Advisors fully pays Medical and Dental plan for employee
    • 401k with employer matching
    • Disability and Life Insurance
    • Bonuses eligible
    • Vacation and paid time off
    • Working with dynamic clients and the latest coolest technology

    If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.

    Must be able to pass a criminal background check and drug screen.