Benefits:

Opportunity to be part of a growing, locally-owned business

Fun, energetic, and supportive team environment

On-the-job training program for hearth installation and service

Competitive wages with career growth potential

Bonus based on performance

Company parties

Employee discounts

About Us Black Swan Hearth & Gift specializes in fireplaces, stoves, fireplace inserts, and related home décor. With two retail showrooms in Connecticut, we offer expert sales, installation, and service for wood, gas, pellet, and electric hearth products. Our service and installation team plays a vital role in delivering quality workmanship and an excellent customer experience.

Job Summary Black Swan is growing and in need of a motivated Service Technician & Installer Helper to join our installation and service team. Our in-house training program will teach you how to install wood, pellet, and gas heating appliances into our customers’ homes, from framing to finishing work. You will also learn how to perform technical troubleshooting, diagnostics, and maintenance on these units.

This is a dream job for someone who enjoys hands-on work that blends manual labor with problem solving. You’ll work alongside skilled installers and service technicians to learn industry’s best practices, ensure job site safety, and deliver top-notch results for our customers, gaining skills that can lead to a long-term career in the hearth industry.

Key Responsibilities

· Assist with the installation of fireplaces, stoves, and inserts, including framing, venting, finishing work, and final detailing

· Support service technicians with maintenance, troubleshooting, and repairs

· Load and unload trucks with equipment, tools, and materials for each job

· Maintain a clean, safe, and organized work environment on job sites and in the warehouse

· Follow instructions from lead installers and service technicians to ensure efficient, high-quality work

· Learn and follow safety protocols and building code requirements

· Operate hand and power tools safely and effectively

· Work on ladders and roofs for installation or service work

· Drive company service vans and box trucks to job sites

· Communicate with customers in a professional, courteous manner

Qualifications

· High school diploma or equivalent

· Mechanical aptitude and strong troubleshooting/problem-solving skills

· Ability to lift 50+ lbs and work at heights on ladders and roofs

· Valid driver’s license with a clean driving record

· Basic construction or carpentry experience is a plus, but we value positive, intelligent, and hard-working individuals above all

· Experience in construction, carpentry, or HVAC is a plus but not required