Service Technician Level 3

ETC Florida

Service Technician Level 3

West Palm Beach, FL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Company car

    Company parties

    Competitive salary

    Dental insurance

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    About ETC Florida

    It is our employees that have made ETC Florida the largest company of our kind in South Florida. Our goal is to WOW and AMAZE our clients by automating and integrating their technology.

    What makes ETC Florida unique:

    AWARDED BEST PLACE TO WORK 4x in a row by Employees & South Florida Business Journal

    Award winning installations and HTA Estate Level Certified

    Largest in-house service department available 24/7/365

    Over 35 years of experience and reliability with thousands of satisfied clients

    We have defined 5 core-values that help guide us in every interaction we have with our clients, our teammates and our vendors. They are:

    Service the Client Above all Else!

    Be Solution-Oriented, Creative & Innovate

    Be Enthusiastic, Positive and Enjoy What You Do!

    Exhibit Honesty, Respect & Integrity

    Work & Act as a Team

    Job Summary:

    Works with other installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

    Requires excellent communication skills

    Self-motivated, task-driven, and able to apply “best practices” theory

    Excellent problem-solving skills

    Ability to create and execute in the field solutions

    Ability to use hand and power tools

    Develop and maintain proficiency in the following areas:

    Key Job Responsibilities:

    Complete complex audio/video installs, setup, and calibration

    Control system design (control/lighting/shading) and Theater room installation

    Satellite/Cable systems setup and install

    Advanced troubleshooting of simple and complex systems

    Advanced networking/data system design, installation, and setup

    Complete programming of advanced systems (Control Brand)

    Complete (Brand) training (lighting/shading)

    Support of legacy and/or third-party products and systems

    Complete understanding of multi-room systems and setup

    Advanced understanding of security system programming and design

    Advanced understanding of Bose single room and multi-room solutions

    CEDIA ESTIII and Control4 Tech 2 certifications

    Completion of Alarm.com Academy

    Completion of ProSource University within the first year of employment

    Minimum Job Requirements:

    Strong verbal and written communication skills

    Highly detailed, organized, and multitask driven

    Ability to work on rotating “on-call” service schedule

    Proficient in all Senior level qualifications

    Assist in training and evaluation of up to Senior level technicians

    Excellent skills with desktop and mobile computing

    Clean driving record and background check (required for DCJS certification)

    Minimum of 5 years of field experience

    Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.