Benefits:

401(k) matching

Dental insurance

Health insurance

Vision insurance

Position: Service Technician Manager Location: Brattleboro, VT Job Type: Full-Time Industry: Appliance Sales & Service Work Environment: Laid-back, team-oriented, medium-paced

About Us We’re a locally rooted appliance company specializing in the sale and service of high-quality household appliances. Our work environment is relaxed but efficient, and we value clear communication, reliability, and hard work.

We’re currently seeking a Service Tech Manager to keep our service department organized, responsive, and running smoothly. This role is ideal for someone who knows appliances and parts, can effectively manage a team, and enjoys solving problems and streamlining operations.

Key Responsibilities

Coordinate and schedule service appointments

Manage and dispatch service technicians for daily routes and calls

Track technician activity, job status, and service completion

Handle customer complaints and service issues with professionalism and follow-through

Oversee invoicing, billing, and service payment collection

Order, track, and manage parts and appliance inventory, including part exchanges

Serve as a liaison between sales, service, and support teams to ensure seamless communication

Maintain accurate service logs and technician records

Requirements

Prior experience managing or working with service techs, or in appliance repair, strongly preferred

Familiarity with appliances and appliance parts is essential

Strong organizational and multitasking skills

Excellent communication and customer service abilities

Basic knowledge of billing and payment processing

Comfortable troubleshooting issues within the service department

Dependable, self-motivated, and a team player

Nice to Have

Experience with scheduling or inventory software

Bilingual (Spanish/English)

Background in a small-to-medium business setting

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.