Job Description

As a Service Technician, you will be responsible for leading, training, developing, and supporting the service technician and engineering team in the service group. Under your direct leadership, the team will service a variety of test systems, primarily dynamometer test cells for propulsion and driveline systems. This includes working with dynamometer control software to run customer tests, performing test equipment calibrations, and executing troubleshooting efforts on test cell equipment. Setup of customer test cell equipment and auxiliary testing equipment. The service tech group will be both external and internal customer facing by supporting UTAC’s own various test labs, and customer systems. Duties will include travel to customer sites, supporting customer relations, and may include performing work directly in front of customers.

Roles and Responsibilities

• Technical responsibility for organizing, executing, and coordinating customer jobs

• Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system

• Lead service team projects with other members of the team to see jobs to completion

• Self-guided troubleshooting

• Build assistance on dynamometer systems

• Filling out service reports, calibration, and maintenance reports

• Come up with solutions to repair customer problems

• Maintenance and calibration of testing equipment

• Assisting customers on best practices for maintaining their equipment

• Explaining to customers the repairs necessary to their equipment

• Write service reports, calibration, and maintenance reports for release to customers

• Help to train other service engineers and technicians on UTAC procedures

• Support the UTAC way at all times

• Making maintenance plans and explaining them to customers

• Help maintain equipment inventory and advise on specialized tool and equipment needs

• Advise on calibrations of UTAC equipment

• Help maintain a resource calendar as part of the entire service team

Qualifications

• 3 years + in either maintenance or testing or service industry

• Excellent team building and communication skills required

• Strong problem solving, strategic thinking and analytical skills required

• Candidate must be able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals

• Ability to interpret electrical and mechanical schematics

• Knowledge of control components (sensors, motor control devices, etc.)

• Knowledge of hydraulic systems a plus

• Knowledge of motor control drives and VFD’s a plus

• Knowledge of alignment and vibration monitoring equipment and best practices a plus

• Proficient with Microsoft Office applications

• Able to relay technical information in a way your audience understands

• Ability to provide excellent customer service

• Assist in maintaining and supporting the UTAC culture and values (Integrity, Expertise, and Innovation)

• Creative problem solving

• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job

• Organize and maintain efficiency of personal work area

• Give and accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect

• Consistently adhere to and support all UTAC policies, procedures, and safety regulations

• It may require occasional overnight travel (nationally and internationally). Up to 10% travel can be expected – around 1-2 weeks per half of year

• Valid driver’s license and reliable vehicle for traveling between multiple work sites as needed.

• Willing to undergo a background check

Additional Information

All your information will be kept confidential according to EEO guidelines.