Job Description

Under the general guidance of the Service Center General Manager, the Service Transportation Manager will lead a team of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations. In collaboration with the Service Center General Manager, they will liaise between customer service, operations, and the support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as helping to support account retention, at their service center. They will work with the Service Center General Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals. The Service Transportation Manager should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers. The Service Transportation Manager should have an understanding of logistics, planning, and exceeding customers' expectations

Primary Responsibilities (Essential Functions):

Leadership & Strategy

• Provide support to the service center by coaching and developing employees within their department through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.
• Makes recommendations on salary adjustments, promotions, transfers, and dismissals within department in partnership with their Service Center General Manager, District Service Center Manager, and HR Business Partner.
• Participate in the recruitment and hiring of service center transportation employees and drivers.
• Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their team informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
• Accountable to provide on-the-job training and instruction to ensure training compliance.
• Provide technical support to transportation staff, assist in the content development and deployment of technical training.
• As a continual learner, stay updated on regulations and industry developments.

Safety, Security, and Compliance

• Promotes Safety and Security initiatives across their entire team.
• Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all their employees.
• Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, in coordination with their Service Center General Manager, reviews and amends procedures as necessary and communicates finding to employees and management as needed.
• Ensures all their employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.
• Provides and maintains compliance with personal protective equipment for their employees.
• Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.

Customer Experience Management

• Assists the Service Center General Manager with supporting the sales department at their service center in the onboarding of new accounts with responses to inquiries.
• Collaborates with their Service Center General Manager in working with commercial to maintain and monitor existing customer relationships within their service center by assisting the Order Management Specialist and customer to resolve open order and service issues, updating records accordingly.
• Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.
• Will act with urgency to assist with resolving customer issues to maintain high service level and assist in growing the business at their service center.

Operational Excellence

• Communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with goals at their service center.

Route Management

• Responsible for route management processes within their service center, ensuring alignment with company goals and safety and regulatory requirements.
• Provides oversite of route scheduling to ensure all scheduled customers will be serviced by the end of day.
• Redirect manpower and resources as required, to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction.
• Update route comments as required.
• Perform “ride-alongs” and “spot checks,” ensuring drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.

Service Center Management

• Administers service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, inventory supplies (i.e. drums and PPE), and asset management.
• Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.
• Assigns work to their employees and supervises their activities throughout the shift.
• Monitors their department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity and ensure maximum effectiveness.
• Review and approve payroll hours on a weekly or bi-weekly basis based on pay schedule.
• Manages staff in cooperation with Human Resources Department including onboarding, career development, and potential termination of employment.
• Offer input to the P&L management for the service center.
• Monitors 10-day management processes/log to ensure their alignment with company goals and safety and regulatory requirements while elevating compliance concerns to the Service Center General Manager.
• Stays updated on changes to 10-day management regulations and industry standards.
• Ensures drivers are operating to DOT regulations.
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Responsible for equipment i.e. box trucks and vans, including day-to-day operation as well as working alongside fleet maintenance group and procurement for repairs and purchasing.

Performs other related duties and/or project work as required or requested.

Work Environment:

• Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator.
• Willingness and ability to travel via automobile or other public transportation as needed 20% or less of the time to visit customer sites and service customers as needed.
• Ability to maneuver around heavy equipment including bending, climbing, crawling, manual dexterity, and occasionally lifting and carrying objects weighing up to 50 pounds.
• Willingness and ability to work in a hands-on manner to execute key initiatives and activities.
• Must be able to pass a DEA background check when relevant.
• Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct.

Starting salary $86,000 annually

Qualifications

Basic Requirements:

• Must be able to pass a DEA background check
• Must have a valid driver’s license
• Ability to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator
• High School Diploma or GED
• Minimum of 5 years' experience in hazardous waste industry
• Minimum of 3 years' management experience

OR

• Bachelor’s degree in engineering or bio sciences (Chemistry / Environmental Science)
• Minimum of 2 years' experience in hazardous waste industry
• Minimum of 2 years' management experience

Preferred Requirements:

• Commercial B Driver’s License
• General knowledge of RCRA and DOT Regulations as it relates to the transportation and processing of waste.
• 40-hour Hazwoper course completion
• Basic skills using Microsoft Office software including Excel, Word, Outlook, Teams, and SharePoint
• Must be able to work efficiently and independently in fast paced work environment.
• Ability to maintain a high level of integrity and professionalism, make sound and appropriate business decisions, identity and resolve problems.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Enviri Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Military veterans encouraged to apply