Benefits:

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

We are a trusted, locally owned auto repair shop in Torrance, specializing in high-quality service for domestic, Japanese, and European vehicles. We pride ourselves on honest communication, expert repairs, and building lasting relationships with our customers. We're growing and looking for a dependable and customer-focused Service Writer to join our team.

Job Summary: As a Service Writer at our shop, you’ll be the key link between our customers and our technicians. You’ll greet clients, understand their concerns, create repair orders, and ensure the service process runs smoothly from drop-off to pick-up. If you enjoy helping people and have a passion for the automotive industry, we want to talk to you.

Key Responsibilities:

Greet customers and assess their vehicle concerns with professionalism and care

Create detailed repair orders and obtain necessary customer approvals

Communicate repair recommendations from technicians clearly and accurately

Maintain timely updates with customers regarding vehicle status and estimated completion

Manage service workflow and coordinate with technicians to ensure deadlines are met

Handle parts ordering and follow up on special-order items as needed

Ensure customer satisfaction from initial visit through post-service follow-up

Assist with shop scheduling and administrative duties as needed

Qualifications:

Prior experience in a service writer or customer-facing automotive role preferred

Strong communication and organizational skills

Basic understanding of vehicle systems and repair terminology

Ability to work efficiently in a fast-paced, team-oriented environment

3+ years of experience in a similar role

What We Offer:

Competitive pay (base + performance-based bonuses)

Paid time off

Supportive, family-like work environment

Opportunities for growth and training