Service Writer / Service & Parts Coordinator
Company: Global Turf Equipment Sales & Rentals
Location: Plant City, FL
Employment Type: Full-Time
Department: Service Operations
About Global Turf Equipment
Global Turf Equipment is a leading distributor of golf course, sports turf, and commercial grounds maintenance equipment serving customers throughout Florida, the Caribbean, and international markets.
We represent industry-leading manufacturers, including Jacobsen, Cushman, Husqvarna, Bobcat, Trimax, Smithco, and Redexim. Our business provides equipment sales, parts, service, and technical support to golf courses, municipalities, sports facilities, and commercial customers.
As we continue to grow and expand our operations into our new Plant City facility, we're looking for a highly organized, customer-focused individual to join our team as a Service Writer / Service & Parts Coordinator.
Position Overview
The Service Writer / Service & Parts Coordinator plays a critical role in supporting the day-to-day operations of our Service, Parts, and Warranty departments.
This position serves as a primary point of contact between customers, service technicians, and internal departments, ensuring service requests are properly documented, work orders are accurately maintained, and customers receive timely updates throughout the repair process.
In addition to service administration, this individual will assist with parts coordination, warranty claim processing, and general operational support.
The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and enjoys working in a fast-paced, team-oriented environment. Experience in equipment dealerships, automotive service, heavy equipment, or similar industries is preferred.
Key Responsibilities
Service Writing & Work Order Management
Serve as a primary point of contact for customers requesting equipment service, repairs, and maintenance.
Open, manage, and close service work orders, ensuring accurate documentation of customer concerns, equipment information, labor, and parts.
Coordinate with shop and field service technicians to track repair progress and communicate updates to customers.
Assist with scheduling service appointments, equipment inspections, and repair work.
Prepare service estimates and communicate repair recommendations and approvals to customers.
Monitor open work orders to ensure timely completion, accurate documentation, and proper invoicing.
Review completed work orders for accuracy, including technician labor, parts usage, and service descriptions.
Maintain accurate equipment service histories, including model numbers, serial numbers, and repair records.
Assist with customer follow-up and resolution of service-related questions or concerns.
Parts Department Support
Assist the Parts department with identifying, sourcing, and ordering replacement parts for service work orders.
Coordinate parts availability and delivery timelines with service technicians and customers.
Help track backordered parts and communicate updates that may impact repair schedules.
Ensure parts used on service jobs are accurately recorded and billed to the appropriate work orders.
Support parts receiving, inventory documentation, and order processing as needed.
Assist with customer parts inquiries and general parts administration during periods of high demand.
Warranty Administration
Assist with preparing, submitting, and tracking manufacturer warranty claims.
Ensure warranty work orders contain the necessary documentation, including technician notes, labor details, parts information, photographs, and equipment serial numbers.
Coordinate with service technicians to obtain missing information required for warranty submissions.
Monitor outstanding warranty claims and follow up on pending approvals, credits, or additional documentation requests.
Maintain organized warranty records and assist with reconciling manufacturer warranty credits.
Support the Warranty Manager in reducing outstanding claims and improving warranty processing efficiency.
General Operations & Administrative Support
Maintain accurate records within the company's service management and inventory systems.
Assist with service invoicing, customer billing questions, and administrative follow-up.
Coordinate communication between the Service, Parts, Sales, and Accounting departments.
Help identify opportunities to improve service workflows, documentation, and customer communication.
Provide general administrative support to the operations team as needed.
Qualifications
Required:
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong customer service skills and a professional, solutions-oriented attitude.
Proficiency with computers, Microsoft Office, and business management software.
Ability to work independently while collaborating effectively with multiple departments.
Willingness to learn equipment terminology, service processes, and manufacturer warranty procedures.
Preferred:
Previous experience as a Service Writer, Service Advisor, Service Coordinator, or similar position.
Experience in an equipment dealership, automotive dealership, agricultural equipment, construction equipment, or commercial service environment.
Familiarity with service work orders, repair estimates, parts ordering, and inventory management.
Experience processing manufacturer warranty claims.
Knowledge of golf course maintenance equipment, commercial mowers, utility vehicles, or related machinery.
Experience working with dealership management systems, service software, or ERP platforms.
Direct experience in the golf or turf equipment industry is not required. We are willing to train the right candidate who brings strong organizational skills, a positive attitude, and a willingness to learn.
What We're Looking For
We're looking for someone who takes ownership of their responsibilities and understands the importance of keeping customers informed and internal operations running smoothly.
The right candidate will be:
Organized: Able to keep track of multiple open work orders, customer requests, and administrative responsibilities.
Detail-Oriented: Committed to accurate documentation, billing, and recordkeeping.
Customer-Focused: Comfortable communicating with customers and providing timely, professional updates.
Proactive: Willing to follow up, solve problems, and keep work moving without constant supervision.
Team-Oriented: Comfortable supporting multiple departments and stepping in wherever needed.
Adaptable: Interested in learning new systems and contributing to a growing organization.
Why Join Global Turf Equipment?
Global Turf Equipment is a growing, entrepreneurial organization with a strong presence in the golf and commercial turf equipment industry.
We offer the opportunity to work with leading equipment manufacturers, develop valuable industry knowledge, and become an important part of a team focused on delivering exceptional customer service.
Our new Plant City facility provides an opportunity to join the company during an exciting period of growth and operational expansion.
Position: Full-Time, On-Site
Location: Plant City, Florida
Compensation: Competitive, based on experience
How to Apply
Interested candidates are encouraged to apply with a resume highlighting relevant customer service, service administration, parts, or dealership experience.