Benefits:
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Job Posting – Formal Request
Position Title: Service Writer / Customer Service Specialist – Service Department
Location: Oakboro Tractor and Equipment – Oakboro, NC 28129
Department: Service
Reports To: Service Manager
Employment Type: Full-Time, Non-Exempt
Posting Date: December, 2025
Application Deadline: Open until filled
Company Overview
Oakboro Tractor and Equipment, an independent, high-growth dealership representing Bobcat, Grasshopper, STIHL, ECHO, and Husqvarna, is scaling our flagship store in Oakboro, NC. Recent growth has prompted the addition of another member to our Service Support Team.
Our company is built on the foundational values of honesty and integrity, where customers are our #1 priority and our employees are the ones who make that promise real every day — every piece of equipment, every relationship, every time.
Position Summary
You are the face and voice of the Carthage service department. This is a 100% customer-facing role that owns the entire service experience from the moment a customer walks in or calls, through intake, updates, approval, delivery, and payment. No wrench turning — all people, process, and precision.
Primary Responsibilities
Greet every service customer in person or on the phone within 10 seconds
Perform thorough equipment intake: listen to customer concern, inspect unit, take photos, document symptoms in our Dealer Management Software
Write clear, detailed repair orders that technicians actually want to work from
Research service history, warranty coverage, recalls, and open campaigns
Provide accurate estimates, obtain customer approvals, and manage change orders in coordination with the service manager
Deliver proactive status updates via phone/text (morning, noon, and end-of-day as needed)
Coordinate with service manager/parts department for expedited parts ordering
Present completed repair orders, explain work performed, collect payment, and process warranty/labor claims
Follow up 48 hours after pickup to ensure total satisfaction and solicit customer feedback and Google reviews
Maintain a clean, professional service drive and customer lounge
Required Qualifications
Minimum 3 years customer-facing service writer/advisor experience (equipment, automotive, powersports, or heavy truck preferred)
Proven ability to translate customer requests into precise technical descriptions
Exceptional listening skills and emotional intelligence under pressure
Strong computer proficiency — comfortable learning new DMS/CRM systems (we currently use ASPEN)
Excellent written and verbal communication — grammar, tone, and clarity matter
Ability to stand/walk for extended periods and occasionally assist with moving smaller equipment
Valid driver’s license and clean driving record
Preferred Qualifications
Previous experience as a Service Writer in an equipment dealership
Familiarity with Bobcat, Grasshopper, Husqvarna, STIHL, or ECHO products
Experience with warranty administration and manufacturer portals
Bilingual (English/Spanish) a plus in the Carthage market
Compensation & Benefits
Annual base salary: $15.00 - $25.00/hr (based on experience)
Paid time off + major holidays
Career growth path: Service Writer → Assistant Service Manager → Service Manager → Owner-Operator Academy
Work Schedule
Monday – Friday 8:00 AM – 5:00 PM
Seasonal Rotating Saturdays 8:00 AM – 12:00 PM
How to Apply
Email resume and references to:
info@oakborotractor.com
Subject line: “Service Writer – Oakboro – [Your Name]”
Or drop off in person at our Oakboro location.
We respond to every qualified applicant within 48 hours and are prepared to make offers within one week.
Oakboro Tractor and Equipment is an equal opportunity employer.