Job Description : Business Communications Specialist

Revised Feb 2019

Part time Non Exempt Position Benefit Level Part Time

Who we are and what we do:

General Position Description: Part time position providing and promoting strategic communications between various parties critical to the success and growth of the business. Position will include creating written and print copy, working with local media for radio and creation of marketing and sales collateral pieces. Will create presentations for sales team. Will communicate to clients. Prospects, referral sources, employees, subcontractors and vendors. Will monitor projects and leads and will provide strategic insight for business development team to act on additional opportunities. Will be part of the business development team provide analytical data. Will be part of the front office team working on in bound phone response.

Reporting Relationship: Business Development Manager

Working Relationship: Front office Team Sales and Business Development team

Supervisory Relationship: None

Job Schedule: Minimum of 3 days in the office 8am-5pm Some work may be able to be done from home to allow for modified in office schedule

Position Description Amplified:

Business Development Team Support

Provide Analytical data regarding sources of leads and jobs

Instruct team and monitor the critical data gathering process to allow for informed decisions to be made regarding sources of business

Provide presentations for sales team to use as part of marketing and sales process

Monitor incoming and past business clients for new opportunities to cross sell or to re touch for future business

Attend Weekly sales meeting providing critical data, information to business development team

Insurance Referral Source Development and on going relations in this key business vertical

Identify on each project the 4-5 critical pieces of information needed to properly determine the lead source, the influencers etc. Be sure all pieces are properly logged to allow for statistical analysis

Create Case Studies and job review presentations to be presented to insurance agents and adjusters to document success on their projects

Execute established communications process to current projects including to the customer, the agent, the adjuster and any other critical person to the project to advance our brand

Enhance relationships with key referral sources including insurance agents. adjusters , property mangers etc

Identify and develop opportunities to advance the referral relationship with agents, adjusters, property managers ect.

Establish the critical link to our customers so they know all that we do and how well we do it and allow them to refer and use all of our services.

Position Requirements

Recruiting and existing employee communications

Work with Management Team to develop and execute a consistent recruiting process for bringing in staffing to meet business needs

Seek out sources for employee referrals and look for opportunities to create a pipeline of for new hires

Create Collateral materials for promoting staffing

Develop and execute process to keep employees informed and engaged with the company

Develop and maintain in house ServiceMaster TV network

Maintain social media for recruiting and informing

Create employee newsletter put together quarterly

Vendor and Sub contractor Relations

Create and manage program for communications to our subcontractors and vendors to keep them informed about such things as

Employment opportunities

Case Studies of types of jobs we do

Employee news

Events and Activities

Social media and Internet communications

Manage the website upgrades with website company to maintain image and brand of the company

Manage company social media presence including timely and interesting postings and blog submittals

Identify and follow up on digital and online online referral, endorsement and testimonial opportunities

Work to identify and implement opportunities to leverage our social media campaigns into more business opportunities

Review and report on the dashboard analytics of our ongoing digital campaigns

In Person and out of office activities

Communicate with agents in their office regarding projects that we are doing for or with them, Promote future relationship

Make in person presentations at and for possible recruiting and employee referral sources

Co ordinate and host out of office business development events such as CE Courses, special promotional events

Business forms and Marketing Collateral

Review and update business forms, documents and sales collateral

Maintain adequate supply of current business documents and collateral materials

Advertising and promotional events

Help develop outside advertising and targeted promotional events including some of the following:

Radio advertising

Print and other media promotions

Special Branding Events such as open houses,

Promote and Administer the In House Educational Marketing program

Manage the front digital display sign content

Past , Present and Future Customer Development

Review new and incoming jobs and leads for opportunities for cross selling, add onsales or relationship leveraging

Implement campaign to let all prospects, customers and contacts know what we do

Develop a drip marketing campaign to keep past current and future clients active and engaged with us

Communicate opportunities to all internal stake holders

Phone and Inbound communications duties

Participate in the phone tree rotation making sure we communicate and connect to all phone calls

Monitor and review recorded calls that result from our web or digital campaigns, Report on quality of call handling

Develop collateral materials to help improve phone answering efforts

Develop a boomerang response to get critical information into customers hands immediately after they call in to the office

Administrative duties and support of Operations

Help with support operations in the Restoration and Recon dept which might include

Preparation of contracts and agreements

Preparation of invoices

Help with Business spikes in Restoration division